Little Hotelier Erfahrungen

Vorteile

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Vorteile

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Nachteile

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Vorteile

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Nachteile

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Vorteile

The sales team are great at selling you a whole pile of wonderful.. but they don’t deliver.. the onboarding is a nightmare and 2 years in we keen getting issues.

Nachteile

The lack of onboarding no accountability and zero account service

Vorteile

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

Nachteile

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

Vorteile

Great customer service, very customizable, integrates seamlessly with our webpage

Nachteile

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Vorteile

fairly nice gui and layout. easy to move rooms in calendar

Nachteile

everything is a paid add on, every feature requires another package and more money. its madness how they have done this. they could have one really decent product, instead its split into so many parts its unusable.

In Betracht gezogene Alternativen

Warum Little Hotelier gewählt wurde

Zuvor genutzte Software

Vorteile

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Nachteile

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

Vorteile

Overall functionality, and design. Set up.

Nachteile

I had to use it with another app, thebookingbutton, in order to make easier for guests to choose the type of apartment and the available rate. Pre payment options on bookingbutton, there should be more available options, like "x" number of nights payment, I used to charge two or three nights in advance, now I have to choose from % or 1 night or total of stay. But the upgrades are better every time...

Vorteile

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Nachteile

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

Vorteile

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Nachteile

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Vorteile

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Nachteile

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Vorteile

Phone App - It’s best the best what LittleHotellier offers.

Nachteile

Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options

Vorteile

Easy to track reservations and make adjustments. Does a great job of minimizing overbookings. Most issues are with the external OTA's.

Nachteile

A few times I have called tech support, it transfers you to voicemail to leave a message, and it is turned off.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Little Hotelier

Vorteile

Staff that don't understand computers in general can still muddle through

Nachteile

Can't merge customers, so the same staff that doesn't understand software make duplicates all the time
If a person calls to make 3 scattered reservations you have to get the same cc info FOR EACH ONE
No back end logs. Can't see what time someone was clicked "Check in" "Check Out" etc...

Doesn't integrate with quickbooks or anything else

No supported credit card reader. So you better enjoy typing in credit card numbers FOR EVERY RESERVATION. Even if it's the same person making multiple

Vorteile

It was easy to set up and is easy to use (for a non-technical person!) and it streamlines our booking process. It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system. It was good to link it to my Facebook page. It is very handy to have it on my mobile to use whenever and wherever I like.

Nachteile

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Vorteile

It is visually appealing (which unfortunately gave me false hope that it would be more user friendly), it is easy to add staff to it (even though they then don't have access to a user friendly platform without being on a laptop/desktop), their customer service seems helpful once you get them on the phone.

Nachteile

Counter intuitive, frustrating and ENDLESSLY time consuming. Sometimes things I expect will take me 10 minutes to change (like a discounted room for 4+ nights) ends up taking me 8+ hours.

The two people (including myself) who are in my office are both in our early 30's and are fairly tech savvy - growing up in the technological era. We spend a LOT of time discussing glitches, horrible lack of syncing, its counter-intuitive process and how often we spend HOURS on hold trying to reach someone in customer service. It even is lacking some very basic capabilities like being able to add links or images to auto emails which send to guests after they book a room.

I really wish I had chosen another company to work with. I can't imagine a worse one out there but I don't have the time now to change over all of our information to a new system so I am trapped with them for the time being.

I would HIGHLY recommend you look in to alternatives before choosing Little Hotelier.

Vorteile

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Nachteile

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Vorteile

The new four week view is useful. Overall it is simple and suits our business.

Nachteile

Since the updates, it lags when you try to drag a booking between rooms/ beds and it also refreshes every time you try to do something which is very frustrating.

Vorteile

easy to use
good interface to OTA

Nachteile

lack of reporting
no tracing features for reminders
not good statistical
cannot get data dump to excel to compensate for lack of reports

Vorteile

Integration was simple
Easy to use
Value for money

Nachteile

Very basic software but does the job
Front desk grid could be customised to suit large or small business. Rows are too thick so hard to see enough information at a glance.
No trust accounting
The training was a bit rushed.
Need better support and be able to talk to someone
The ability to send marketing emails from the database would be handy.
Overall there is lots that could be done to improve the software but basic cost basic software. I'm happy enough for what I want to use it for.

Vorteile

Easy to use. It is very user friendly and packed with features at a good price.

Nachteile

The phone app could be easier to use and have more features to allow our staff to do more.

Vorteile

We have been using Little Hotelier for 2 years and are very satisfied with the offerings they provide. We make use of all the products, payments, front desk, web site and channel manager. Having all this coordinated via one provider is perfect for our business.

Nachteile

There are some challenges at times, but the support team is spot on when getting things taken care of.

Vorteile

The integration was very hard work with very little help from Little Hotelier

Nachteile

very antiquated, need to add a lot more features this is an ongoing matter they just keep saying their working on it!
They go into my bank account and take money for cancelled bookings when their non refundable and the guest where no shows