Nutzerbewertungen im Überblick

Über HotSchedules

HotSchedules ist eine Online-Plattform für das Restaurantmanagement, die Tools zur Verwaltung von Terminen, Personal, Talenten und Inventar bietet. Die Lösung bietet Tools, die es Restaurantbesitzern ermöglichen, Mitarbeiter zu...

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Funktionsbewertungen

Preis-Leistungs-Verhältnis
4,1
Funktionen
4,3
Bedienkomfort
4,3
Kundenbetreuung
4,2

Nutzerbewertungen zu HotSchedules durchsuchen

442 von 442 Bewertungen
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paulina
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.5.2020

Much better then paper schedule

Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol

Vorteile

Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Nachteile

Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

Courtney
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
1

5
Bewertet am 16.7.2022

Easy

Overall it's a great scheduling platform for all. Very easy to use and it's great for communicating with employees as well as logging disciplinary issues.

Vorteile

The best thing about this product is the ease of use. It's easy for managers and also for our employees. They give you step by step instructions on how to first create your account and utilization from there moving forward.

Nachteile

The worst thing about this product is customer service. It can be very hard to get ahold of someone and it takes days if not weeks for service tickets to be received.

Darla
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
3
Bedienkomfort
2
Kundenbetreuung
4

3
Bewertet am 31.1.2017

hotschedules review

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Vorteile

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Nachteile

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Antwort von Fourth

Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Beantwortet am 6.2.2017

Die besten Alternativen zu HotSchedules

Katherine
  • Branche: Restaurants
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 21.7.2022

Hotschedules for restaurants

Great software. Not sure about the business model, we eventually paid more for a different software that has better customer service for issues.

Vorteile

Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff

Nachteile

Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.

In Betracht gezogene Alternativen

7shifts

Gründe für den Wechsel zu HotSchedules

I didn’t
Anastasia
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.7.2022

Best restaurant scheduling software HANDS DOWN

Vorteile

I loved this ease of hot schedules compared to other software. Much better ease-of-use and staff LOVES IT. Swapping shifts, requesting off, and keeping track of shifts is streamlined!

Nachteile

I LOVE hotschedules. It is the preferred software for restaurant scheduling! No drawbacks!

Erik
  • Branche: Grafikdesign
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
Nicht verfügbar
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 24.9.2019

Hot schedules review

My overall experience has been very good. I always knew when I was working next and never missed work or was late to a shift because of it!

Vorteile

What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.

Nachteile

What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

Michael
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 25.1.2018

Good software, they are continually developing and improving. Definitely great for scheduling

Allowed me to spend less time scheduling and communicating with staff. More organization on notes and employee files

Vorteile

Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.

Nachteile

Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

Grayson
  • Branche: Restaurants
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 24.7.2018

The more staff you have, the more you need HotSchedules.

Less time spent managing staffing concerns and more time managing staff.

Vorteile

It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.

Nachteile

Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.

Gg
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 12.8.2022

Hot kitchen hotter schedules

Vorteile

I like the fact i dont have to call my job or text my managers for anything. I can switch shifts easiy with coworkers.

Nachteile

There isnt too much not to like. The security measures can be a bit excessive but id refer it that way then the other option.

Brittany
  • Branche: Essen & Trinken
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.11.2022

HotSchedules made life easier

Vorteile

I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!

Nachteile

Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.

Carisa
  • Branche: Restaurants
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 3.2.2017

General Manager and partner

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost.

I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Vorteile

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Nachteile

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Antwort von Fourth

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

Beantwortet am 9.2.2017
Darius
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 24.4.2022

The Best App In Its Category

I enjoy using Hotschedules, its very beneficial especially to businesses with with more than a couple employees.

Vorteile

Hotschedules is simple, I simply log onto the app and view what I need to look at! For me this is all I need. A great majority of apps will make you jump through irritating loops just to see a schedule or request time off Hotschedules doesn't. Please, if you are a manager who does any type of scheduling for a small or big business. I recommend Hotschedules you will not be disappointed!

Nachteile

Sense I've been using Ho schedules my only complaint has is being signed out randomly. I think that is due too having an apple iPhone. I'm not sure if android or other devices have the same issues.

Anthony
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.2.2017

Hotschedules Implimentation

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Vorteile

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Nachteile

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Antwort von Fourth

Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Beantwortet am 21.2.2017
Rachel
  • Branche: Essen & Trinken
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 15.6.2021

The Ease of Hotschedules

Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.

Vorteile

The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.

Nachteile

The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.

Francis
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 31.1.2017

Ocean Blue Review

We use a few of your products, HotShedules, LogBook, Inventory. All of them make our job easier and more affective. There is a lot of room to grow with the Inventory product. Hopefully we will see improvements in the future. Still, very pleased with all the products.

Vorteile

IOS Compatibilty, cloud based.

Nachteile

Reporting can be cumbersome at times. Not all functions work well on Safari Browser.

Antwort von Fourth

Francis,

Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback for our products to influence updates in the future. We have a community request forum where you can voice your ideas and insights directly to a Customer Care specialist. Thanks again!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Beantwortet am 16.2.2017
justine
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 31.1.2017

everything in one place

i like that i can easily access the schedules and requests off in one place. I am not a fan that they took away the option to easily see what date someone made the request though. that was a feature i used often.

Vorteile

easy to use, keeps your organized, accessible from anywhere

Nachteile

the new scheduler takes longer to enter, and they took away the option to hover over a request off and see the reason and date requested. please bring back!

Antwort von Fourth

Justine,

Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback to influence the updates we make to our product in the future. We have a community request forum where you can voice your thoughts to our Customer Support team!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Beantwortet am 16.2.2017
Alexa
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.5.2018

HotSchedules is a great way to keep track of your work week!

I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.

Vorteile

I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.

Nachteile

I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.

Carrie
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.6.2019

HotSchedules

I would recommend Hot Schedules to any employer that has a lot of employees they are writing schedules for.

Vorteile

I liked how much easier it made my job. No longer was I receiving phones calls from employees wanting to switch shifts and then having the other employee call and verify that they were picking up the shift. The request was made online and all I had to do was approve. It also helped greatly with accountability since it recorded who was working what shift and when.

Nachteile

It wasn't an easy program to learn how to use. I struggled with learning all of its functionalities which made schedule writing very stressful until I figured it out.

Michael
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.7.2018

Hot Schedules is easy to use and they have great customer support.

The opportunity to review a company that I use everyday. This is a more professional way of reviewing a company to help them to know what they are doing right and to possibly fix what they are doing wrong.

Vorteile

Ease of scheduling . We use the messaging every night to update all on how the day went. If there are any questions their customer support is easy to get a hold of and the problem has been fixed before hanging up. We like employees hour's tracking to keep everyone at or below 40 hours a week.

Nachteile

I don't like having to sign in everytime I want to use it. We would like to connect this to our POS system to have other tracking capabilities but there are additional fees for that.

Verifizierter Rezensent
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.3.2019

HotSchedules Review

It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.

Vorteile

I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.

Nachteile

I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.

Kristian
  • Branche: Restaurants
  • Unternehmensgröße: 201-500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.4.2021

One of our most-utilized softwares by far!

Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!

Vorteile

Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

Nachteile

Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

Verifizierter Rezensent
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.4.2019

Valuable Product

I have worked with HotSchedules in 3 different restaurants. Each experience a little different. As a team member it was amazing, being able to see my schedule, trade shifts and message other team members.. all from my phone without any communication to my manager! As a manager of a multi-unit restaurant, scheduling was a breeze, again no need to speak to team members about shifts. They were easily approved via my own phone WHEREEVER! As a Beverage Manager at a casino with 24 hours-- the logbook and adjusting the system to work within union guidelines was AMAZING! I love hotschedules, once my restaurant expands I plan to use it again!

Vorteile

Ease of use, accessibility -- the facebook of scheduling!

Nachteile

Honestly, would love to see them work on the ease of the scheduler. I feel like that whole page could be done differently. It just seems that something could be done to streamline it. The shortcuts are nice but not easily remembered. Additionally, I would love if there was a cost effective version for small independently owned restaurants.

Heather
  • Branche: Essen & Trinken
  • Unternehmensgröße: 1.001-5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.3.2020

User Friendliness

The manager cant change the schedual, not tell you then say its always been this way. Love that!!

Vorteile

Its super easy to get new schedules and the managers know we have seen them. Also we can trade, drop and pick up shifts as needed. Overtime is already tracked so accepting a new shift is fine as long as the dining room is covered. I like that I can see my paycheck too great way to budget.

Nachteile

The app is 2.99 ok not a lot but without tje team app why should staff pay for an app the company is already paying for?

Ashley
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 7.10.2020

Overall Fine

Overall, I would probably use again. I imagine after they finish all of the big updates, it will run a little more smoothly.

Vorteile

This product made holding the staff accountable for knowing not only their schedules, but also any messages that needed to be mass sent out.

Nachteile

This software had frequent updates that caused glitches often. They also changed key features often, which made weekly logins a surprise.

Kelsey
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
Nicht verfügbar

5
Bewertet am 24.1.2018

I used HotSchedules for a serving job and it was easy to access and convenient.

Vorteile

The accessibility was it is biggest pro. Being able to login to this application from anywhere and pickup or release shifts was great. I also loved that once a schedule was released, I would get a text notification of my upcoming shifts and the app also showed when my alcohol certification would expire.

Nachteile

There were no cons to this app. I really think this app is very beneficial to have. The only thing that I would change is for the app to document the clock in and out times.

442 Bewertungen