Nutzerbewertungen im Überblick
Über HotSchedules
HotSchedules ist eine Online-Plattform für das Restaurantmanagement, die Tools zur Verwaltung von Terminen, Personal, Talenten und Inventar bietet. Die Lösung bietet Tools, die es Restaurantbesitzern ermöglichen, Mitarbeiter zu...
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- Branche: Essen & Trinken
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Much better then paper schedule
Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol
Vorteile
Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .
Nachteile
Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun
- Branche: Gastgewerbe
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Easy
Overall it's a great scheduling platform for all. Very easy to use and it's great for communicating with employees as well as logging disciplinary issues.
Vorteile
The best thing about this product is the ease of use. It's easy for managers and also for our employees. They give you step by step instructions on how to first create your account and utilization from there moving forward.
Nachteile
The worst thing about this product is customer service. It can be very hard to get ahold of someone and it takes days if not weeks for service tickets to be received.
- Branche: Essen & Trinken
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
hotschedules review
It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.
Vorteile
Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.
Nachteile
No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.
Antwort von Fourth
Hi Darla!
Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!
https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler
https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-
https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler
If you are still having issues, please contact customer care for assistance!
https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-
Die besten Alternativen zu HotSchedules
- Branche: Restaurants
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hotschedules for restaurants
Great software. Not sure about the business model, we eventually paid more for a different software that has better customer service for issues.
Vorteile
Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff
Nachteile
Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.
In Betracht gezogene Alternativen
7shiftsGründe für den Wechsel zu HotSchedules
I didn’t- Branche: Essen & Trinken
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best restaurant scheduling software HANDS DOWN
Vorteile
I loved this ease of hot schedules compared to other software. Much better ease-of-use and staff LOVES IT. Swapping shifts, requesting off, and keeping track of shifts is streamlined!
Nachteile
I LOVE hotschedules. It is the preferred software for restaurant scheduling! No drawbacks!

- Branche: Grafikdesign
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hot schedules review
My overall experience has been very good. I always knew when I was working next and never missed work or was late to a shift because of it!
Vorteile
What I liked most about hot schedules is always being organized and being able to see my schedule ahead of time, eliminating the need to write it down or call/go in person to see when I was working next.
Nachteile
What I liked least is that not enough companies are using it! It’s a great platform, so I have nothing negative to say.

- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good software, they are continually developing and improving. Definitely great for scheduling
Allowed me to spend less time scheduling and communicating with staff. More organization on notes and employee files
Vorteile
Great for scheduling and staff communication. Makes handling a large staff easy. Logbook is great for communication on all issues with mangers and staff, even starting to use it to track our hr.
Nachteile
Want to see the inventory system improve as well as better ease of use across multiple venues other than that continue to grow and develop

- Branche: Restaurants
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
The more staff you have, the more you need HotSchedules.
Less time spent managing staffing concerns and more time managing staff.
Vorteile
It makes getting your schedule out to all of your staff so much easier. I've written schedules and posted on a wall, I've texted screen captures to everyone individually, I've created email groups and submitted to everyone and this is much more simple. You can also track sales and it helps estimate labor against your predicted sales for the day and the week. But the very best part is that the staff can manage all of their shift trades via HotSchedules. No more calling, forgetting to tell the manager, or having neither shift member show and then denying that they knew they were working the shift.
Nachteile
Honestly, just that it's a program that costs money. If you have a small staff it's not worth the investment potentially. But a staff of greater than 20, particularly in the retail or restaurant world, it's a burden lifted.
- Branche: Essen & Trinken
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hot kitchen hotter schedules
Vorteile
I like the fact i dont have to call my job or text my managers for anything. I can switch shifts easiy with coworkers.
Nachteile
There isnt too much not to like. The security measures can be a bit excessive but id refer it that way then the other option.

- Branche: Essen & Trinken
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
HotSchedules made life easier
Vorteile
I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!
Nachteile
Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.
- Branche: Restaurants
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
General Manager and partner
It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost.
I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.
Vorteile
The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.
Nachteile
Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.
Antwort von Fourth
Hey Carisa!
Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.
https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview
Please reach out if you are continuing to experience difficulty with the software.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The Best App In Its Category
I enjoy using Hotschedules, its very beneficial especially to businesses with with more than a couple employees.
Vorteile
Hotschedules is simple, I simply log onto the app and view what I need to look at! For me this is all I need. A great majority of apps will make you jump through irritating loops just to see a schedule or request time off Hotschedules doesn't. Please, if you are a manager who does any type of scheduling for a small or big business. I recommend Hotschedules you will not be disappointed!
Nachteile
Sense I've been using Ho schedules my only complaint has is being signed out randomly. I think that is due too having an apple iPhone. I'm not sure if android or other devices have the same issues.
- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Hotschedules Implimentation
I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.
Vorteile
I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff
Nachteile
Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high
Antwort von Fourth
Anthony,
We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.
If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!
https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests
Happy Scheduling!
- Branche: Essen & Trinken
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The Ease of Hotschedules
Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.
Vorteile
The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.
Nachteile
The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Ocean Blue Review
We use a few of your products, HotShedules, LogBook, Inventory. All of them make our job easier and more affective. There is a lot of room to grow with the Inventory product. Hopefully we will see improvements in the future. Still, very pleased with all the products.
Vorteile
IOS Compatibilty, cloud based.
Nachteile
Reporting can be cumbersome at times. Not all functions work well on Safari Browser.
Antwort von Fourth
Francis,
Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback for our products to influence updates in the future. We have a community request forum where you can voice your ideas and insights directly to a Customer Care specialist. Thanks again!
https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests
- Branche: Essen & Trinken
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
everything in one place
i like that i can easily access the schedules and requests off in one place. I am not a fan that they took away the option to easily see what date someone made the request though. that was a feature i used often.
Vorteile
easy to use, keeps your organized, accessible from anywhere
Nachteile
the new scheduler takes longer to enter, and they took away the option to hover over a request off and see the reason and date requested. please bring back!
Antwort von Fourth
Justine,
Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback to influence the updates we make to our product in the future. We have a community request forum where you can voice your thoughts to our Customer Support team!
https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests
- Unternehmensgröße: 501-1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
HotSchedules is a great way to keep track of your work week!
I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.
Vorteile
I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.
Nachteile
I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
HotSchedules
I would recommend Hot Schedules to any employer that has a lot of employees they are writing schedules for.
Vorteile
I liked how much easier it made my job. No longer was I receiving phones calls from employees wanting to switch shifts and then having the other employee call and verify that they were picking up the shift. The request was made online and all I had to do was approve. It also helped greatly with accountability since it recorded who was working what shift and when.
Nachteile
It wasn't an easy program to learn how to use. I struggled with learning all of its functionalities which made schedule writing very stressful until I figured it out.
- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Hot Schedules is easy to use and they have great customer support.
The opportunity to review a company that I use everyday. This is a more professional way of reviewing a company to help them to know what they are doing right and to possibly fix what they are doing wrong.
Vorteile
Ease of scheduling . We use the messaging every night to update all on how the day went. If there are any questions their customer support is easy to get a hold of and the problem has been fixed before hanging up. We like employees hour's tracking to keep everyone at or below 40 hours a week.
Nachteile
I don't like having to sign in everytime I want to use it. We would like to connect this to our POS system to have other tracking capabilities but there are additional fees for that.
- Branche: Grundschul- & Sekundarbildung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
HotSchedules Review
It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.
Vorteile
I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.
Nachteile
I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.
- Branche: Restaurants
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
One of our most-utilized softwares by far!
Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!
Vorteile
Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.
Nachteile
Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.
- Branche: Restaurants
- Unternehmensgröße: 11-50 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Valuable Product
I have worked with HotSchedules in 3 different restaurants. Each experience a little different. As a team member it was amazing, being able to see my schedule, trade shifts and message other team members.. all from my phone without any communication to my manager! As a manager of a multi-unit restaurant, scheduling was a breeze, again no need to speak to team members about shifts. They were easily approved via my own phone WHEREEVER! As a Beverage Manager at a casino with 24 hours-- the logbook and adjusting the system to work within union guidelines was AMAZING! I love hotschedules, once my restaurant expands I plan to use it again!
Vorteile
Ease of use, accessibility -- the facebook of scheduling!
Nachteile
Honestly, would love to see them work on the ease of the scheduler. I feel like that whole page could be done differently. It just seems that something could be done to streamline it. The shortcuts are nice but not easily remembered. Additionally, I would love if there was a cost effective version for small independently owned restaurants.
- Branche: Essen & Trinken
- Unternehmensgröße: 1.001-5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
User Friendliness
The manager cant change the schedual, not tell you then say its always been this way. Love that!!
Vorteile
Its super easy to get new schedules and the managers know we have seen them. Also we can trade, drop and pick up shifts as needed. Overtime is already tracked so accepting a new shift is fine as long as the dining room is covered. I like that I can see my paycheck too great way to budget.
Nachteile
The app is 2.99 ok not a lot but without tje team app why should staff pay for an app the company is already paying for?
- Branche: Essen & Trinken
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Overall Fine
Overall, I would probably use again. I imagine after they finish all of the big updates, it will run a little more smoothly.
Vorteile
This product made holding the staff accountable for knowing not only their schedules, but also any messages that needed to be mass sent out.
Nachteile
This software had frequent updates that caused glitches often. They also changed key features often, which made weekly logins a surprise.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
I used HotSchedules for a serving job and it was easy to access and convenient.
Vorteile
The accessibility was it is biggest pro. Being able to login to this application from anywhere and pickup or release shifts was great. I also loved that once a schedule was released, I would get a text notification of my upcoming shifts and the app also showed when my alcohol certification would expire.
Nachteile
There were no cons to this app. I really think this app is very beneficial to have. The only thing that I would change is for the app to document the clock in and out times.