FMS:Workplace Erfahrungen

Vorteile

As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives.

FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact.

I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Nachteile

Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

Vorteile

The most impactful thing about this software for our department, and the university as a whole, is the ability to quickly access floor plans for over 250 buildings, easily color code them according to different data points, and export them.

Nachteile

As the Administrator and the person who single-handedly set up our system, my continuing frustration has been the lack of documentation regarding the data fields that come with the system out of the box. I have spent hours setting up fields in various tables and connecting them to fields in other tables, only to find out later that those fields were already set up. I felt like I was flying blind without any documentation of the built in table fields and their relationships between tables.

Vorteile

One very important feature is the interactive floor plan view, where one can click on a particular space and display the attributes.

Nachteile

The admin and user documentation for this product is sometimes not very helpful, as it lacks details that are important to successfully completing a task.

Vorteile

The reporting capabilities are the largest and most critical function I want to comment on. The ability to filter the data you want similar to Excel and then export the exact/specific data you want to Excel in just a few clicks is fantastic. Creating ad hoc reports for a specific request or question is very easy.

Nachteile

As is norm with any 3rd party vendor / software, the sales team promises the world and says every feature is available and possible. Only to find out that it is in the future roadmap and not yet released. There's also the issue of customizable and configurable - lots of things we want were possible but defined in a way that it would cost money to implement.

Vorteile

The space management tool is most impact for our organization. It is critical to know the amount of space, the ownership of the space (university, foundations, leased), the responsible stewards of the space (college/school/MBU), and the occupants of the space (employee, student, visitor). The data acquired provides a real-time snapshot of the amount and location of our total facility inventory,

Nachteile

We we receive a very high volume of revit files, replacing autocad files, as project deliverables. However, to upload and publish revit files in FM:Interact is a challenge at best (often unsuccessful). As more projects are designed in a revit environment, It would be exciting to see FM:Systems to meet this challenge.

Vorteile

Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Nachteile

We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

Vorteile

Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Nachteile

Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

Vorteile

There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.

Nachteile

If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.

Vorteile

FIMS enables us to centralize all Facilities work orders across the university-wide. It absolutely helps improve the efficiency of receiving and processing work requests.

Nachteile

It doesn't look fancy on both Admin and User interface, but you will get used to it soon. Functionality is more important after all!

Vorteile

It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.

Nachteile

Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.

Vorteile

The cost of the product fits our business. It is not complicated to use and the technicians like it. Their customer service is second to none.

Nachteile

The out of the box functionality is limited, thus requiring a lot of customization. Be prepared to assign a full time administrator to the implementation team, someone who can work directly with the customer support team to customize the software to meet your business needs.

Vorteile

The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents.

Nachteile

The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service.

Vorteile

FM Interact is a good Facilities tool to manage Facilities sites globally. Its relatively simple to use. New Report functionality will help performance.

Nachteile

When running patches, it takes a bit more time due to cutting and pasting data from folders. It would be nice if an automated tool could manage this.

Vorteile

Once everything is set up it manages itself and is easy for most to use. We have techs that are not great with computers and can still use the system affectively

Nachteile

That it can be hard to fix issues without making phone calls. Always a hassle dealing with internal IT and your techs.

Vorteile

Efficiently administers moves. Great functionality between website and AutoCAD. Database itself is fairly easy to work with.

Nachteile

Users do not find it intuitive. A lot of configuration work required by admins. When functionality changes, existing features inevitably break.

Vorteile

General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting.

Nachteile

My only complaint is internal and the fact there are so many features that we have yet to tie into.

Vorteile

Configurability and Ease of Use are the best features allowing us to create an environment that works best for customers.

Nachteile

Limited API Availability for Customization - it is getting much better, but we always want to be able to do more.

Vorteile

Software goes very deep into ERP with options that i would have not thought of to help future needs.

Nachteile

not knowing all the functions and when learning the function not good flow on instructions.

Vorteile

-generate floor plans with different data
-sort moves by project, date or other
-view occupancy in a detailed way

Nachteile

-not completely intuitive
-reporting is confusing and not intuitive
-permissions and roles are confusing

Vorteile

Configurability is great and most out-of-the-box tool are very usable from the start. the new FMx reporting and floorplans are great.

Nachteile

there is still some legacy things that havent been yet converted over to the new html5 standard. At time the provider is short on resources and support might be hard to get.

Vorteile

The amount of customization and the ability to configure the various data in different formats per login/access.

Nachteile

I would like to have some GIS capabilities for graphically locating graphical data (building) relative to each other along with the GIS for exterior utilities.

Vorteile

It is a digital workspace that allows for design analyses and a proper workplace setting. It also brings easy management and maintenance of the company

Nachteile

The limited features, though there is synchronization, but it should have a chatting feature of its own

Vorteile

i personally like the ease of use of the software

Nachteile

would like a more modern look. the system is working well but just looks a little outdated.

Vorteile

User friendly, fool proof! Love the ease of navigating and using the system, especially for newbies.

Nachteile

Nothing! The system functions well and updates are done regularly.

Vorteile

A lot of people don't realize they are visual learners, and they grasp information best when they can visualize data or information. As someone who belatedly learned to be a visual learner and was able to be much more productive, the data visualization in the interface is a great help when planning for space implementation / distribution / management.

Nachteile

As someone who is not tech savvy; while I appreciate the interface, the ability to do a lot of things is great but the interface will take a while to learn to navigate through. In our workplace, this is a challenge for people who are not technologically proficient, and an individual's ability to grasp and digest usability will vary depending on their experience.