eSPACE Erfahrungen

Vorteile

We have used eSpace for years and love how we can all be on the same page about what areas of our building is being used. My favorite feature though is being able to embed the calendar on our website.

Nachteile

There are times where the notifications are wonky. I'll get emails to approve an event that isn't something that I'm responsible for. That may be an internal issue, but that's the only complaint I can think of.

Vorteile

This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week.
The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Nachteile

Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

Vorteile

I like the tracking portion of the software and the audit trail

Nachteile

I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker.

Vorteile

This uniform way of reserving rooms, set-ups, and supplies has made our massive business extremely happy. While each step clearly states what is needed, the best part is the attention to detail for each personalized​ request.

Nachteile

I have never understood the struggle with working with eSPACE until I had to help an employee over 50+. She did not grow up in the "everyone has a computer" stage of life and has struggled​ with the multitude of steps to make reservations. Now, we could have trained her better, but the more complicated your reservations are the more steps to complete it.

Vorteile

Being able to reserve a room and saying what is needed.

Nachteile

A person can reserve a room, even if someone was in that room first. Creating awkward conversations when both parties show up.

Vorteile

It has a myriad of functionality. It is organized and intuitive and will do a great job tracking work orders. It also allows for uploading documents which is useful to attach warranties and pictures.

Nachteile

The access structure levels makes it hard to know what you are actually getting for your money. Also there is nothing simple about the work order entry. Too many fields to fill out to get a basic order entered. Only useful for current entry. Sometimes it would be nice to add a workorder from last week for tracking purposes but it only accepts current date.

Vorteile

I think the best thing about the software is that I ma quickly and easily able to keep our team organized, focused, and as effective as possible simply with a few keystrokes to ensure that we have a great space to work.

Nachteile

Some of the questions in the reservation process seem redundant. It feels like I have a few to many screens to click through in order to complete the reservation process.

Vorteile

eSPACE's facilite management software and the event scheduling software is one of a kind. We have used multiple platforms in the past and this far exceeds the previous systems.

Nachteile

There isn't a con I can think of. eSPACE fulfills all of our needs.

Vorteile

eSpace enables me to assign work to my facility care team using both automated planned maintenance tools and in response to unscheduled repair work. It's a great coordination tool that allows the team to stay synched and to know what their weekly work load is going to be.

Nachteile

The integration between planned maintenance and work order generation has several areas that can be improved, including how due dates are structured, pre-loading PM Work Orders with needed materials (like HVAC filters), and better filtering of PM tasks in the calendar view.

Vorteile

The capabilities and features are just what we needed.
We did not need a expensive powerful application that you could go to Mars on.
I like the support area where you can give improvement suggestions

Nachteile

It still has some growing. I it could use some improvements in the reports area. But the export options help out there.

Vorteile

I like the fact that events are shown on the calendar even before they are final approved.....sometimes they get held up in our organization yet our facilities guys can see it anyway and therefore do the necessary setup.

Nachteile

I don't like how the sub-admin approvals work. As an administrator it is too easy for me to give my pre-approval and my approval inadvertently bypassing the sub-admin when their approval is critical. I wish there was a safeguard against this.

I like being able to view the history of an event but wish there was a little more detail on date and time changes.

I like the fact that each category can have their own color but don't like that it takes up another line in the calendar view.....we don't use it because of this. Would like it if the event name just took on the color instead of adding another line with the colored box.

Vorteile

The ability to easily schedule a large number of rooms and being able to see any and all potential conflicts.

Nachteile

Inability to select all rooms with one click when scheduling a building closure. It takes extra time to individually select each room for a closure.

Vorteile

I love that I have the ability to update my reservation for a space with additional dates, schedules, and set up information as we draw closer to an event. Also, it allows us to really customize our available services as we need to over time. I love that I can keep a weekly event going through to the next year and beyond by just adding additional dates to the calendar. We also have it set up for me to approve events and services in the building I'm in charge of so that I can manage those events well or veto them.

Nachteile

If you you are adding a schedule to an ongoing event, but decide to cancel said addition of schedule because the availability is not there for it to be approved, you could be like me and inadvertently end up cancelling an entire major event and not just the schedule that has been approved and ongoing all year with NO WAY to undo the cancellation.

Vorteile

The customer support has been the best part of this software. I also really appreciate the constant updates that occur.

Nachteile

I think that this system could use a lot of work. There are constant updates which I really appreciate, but I think the sofware isn't nearly as intuitive as it should be. I can go to many websites and fill in information, click the NEXT button, and go to the page that I think I should go to. This system isn't like that. I click NEXT and it takes me to a different area. Or I think I'm submitting something, but it doesn't work the way I want. I'm a 33 year old, tech savvy woman who only has issues with eSpace. Yes, there are countless articles and videos to watch to learn how to do something, but I think if the system was set up better, these aids wouldn't be necessary all of the time.

Vorteile

We greatly value eSpace's capability to provide a readily available mobile interface for our Facilities personnel to access and use for work orders, from event setups to repairs and everything in between. The eSpace app has allowed us to move away from using paper notes on clipboards to an entirely digital system that we can use to track work order completion, as well as time of completion and who completed it.

Nachteile

eSpace's interface can at times be messy, cluttered, and a little difficult to navigate. Some of our employees have expressed that the mobile app lacks certain features to make navigating it easy and intuitive.

Despite these issues, however, eSpace has been very communicative and helpful, and are always implementing features that greatly assist with problems that arise.

Vorteile

I like that it is suited so well for churches. I like that it manages our HVAC controls in one place. I like that it manages the multitude of steps involved in event management as it processes that workflow for me. Lastly, I love that it seamlessly manages all our work orders for facility maintenance.

Nachteile

As it grows, more functionality leads to more clicking and navigating. It is to be expected, and I am confident it will get better over time as streamlining is a priority at eSpace.

Vorteile

Ability for set up crews to be able to view set ups on the app instead of printing out daily reports. Creating forms for certain room's needs is essential for our church's needs. However, this is not a unique feature to eSPACE. We look forward to having a work order management system which is the main reason we chose eSPACE.
Phone calls with eSPACE have been helpful.

Nachteile

Was told before purchase that the set up would be easy. A kind but inexperienced employee advised us incorrectly about how to set things up and it caused hours and hours of extra work. It would've been helpful to have a game plan of specific things to consider before structuring our account - best practices. We basically had to figure most of it out ourselves. The template instructions didn't always match the actual template.
The app often has glitches - specifically when viewing the calendar the screen turns black or the events for a specific day do not load. You can usually back out and try again and it resolves.
We have had some long delays while waiting for an answer with Live Support. It hasn't been a huge problem but when first time users are asking questions and trying to learn the system, it is discouraging to them.

Vorteile

It allows me to reserve spaces easily and inexpensively.
I can email messages within the reservation to communicate with the person who made the reservation.

Nachteile

I am unable to connect it to billing somehow. That would be ideal.
The communications aspect is a little primitive. I am able to communicate within the reservation summary, but I am not able to easily copy others in the organization so they too have a copy of the approved reservation.

Vorteile

softway has never lockup on us. customer service is great. They listen to their customers and use that to change their software upgrades or the dar they listen to their customers and use that to change their software upgrades.

Nachteile

they are working on maintenance module. be happy when it is complete., I would like for calendar to open on a day st you pick not just a month. other than that I have not cons against this software

Vorteile

How user-friendly it is. Very easy to navigate. Very easy to create and edit events.

Nachteile

Sometimes it takes a while for the events to get approved if people are on top of things

In Betracht gezogene Alternativen

Warum eSPACE gewählt wurde

Zuvor genutzte Software

Vorteile

the program is flexible and gives you plenty of options
gives you the information needed for your team
prevents double booking

Nachteile

could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus

Vorteile

This software has helped our organization be more prepared for events that take place here at the church. It has helped us create a team environment as we work together to make our events successful. From the ease of creating an event to the communication with different team members on the role they will play in the event we seem to work better with one another.

Nachteile

The approval process gets confusing when working with other administrators who have different roles in the organization. This could be a little less confusing if there were not so many ways to go about the process.

Vorteile

They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it!
Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.

Nachteile

When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.

Vorteile

That there was great compatibility between different areas and departments. It is a tool that can be looked at and accessed by others so that everyone can be on the same page.

Nachteile

There were a few areas that were required to be filled in that did not truly matter to the event that I was seeking to create, thus making things a bit more confusing for other teams to look at and understand.

Vorteile

I love the new app and how you can customize it to your needs. It has been really great to work to make sure each area has a focus in our classroom space

Nachteile

It takes a learning curve to really learn how to use it to its potential. I am not sure about cost because I do not see how much it runs.