Bitrix24 Erfahrungen

Vorteile

Am besten fand ich die direkte und schnelle Möglichkeit, mit dem Team in Kontakt zu kommen. Über die Chatfunktion und einen Überblick auf der rechten Seite kann man seine Kollegen schnell finden und anschreiben, telefonieren oder mit ihnen einen Videocall durchführen. So sind dringende Sachen schnell geklärt. Fast wie im Büro vor Ort. Als virtuelle Variante definitiv zu empfehlen. Was mir noch gut gefallen hat, war die Erstellung der Aufgaben. Es ging nichts mehr unter. Die Aufgaben kann man sogar in Teilaufgaben einteilen. Das ist ein großer Vorteil bei der Zielerreichung.

Nachteile

Per App kann man sich auch Sprachnachrichten schicken. Leider nicht über die PC-Version. Das fehlt definitiv, wenn man weder telefonieren noch tippen möchte. Ich wünsche mir zudem eine Möglichkeit, für Kollegen einen Abwesenheitstext sichtbar unter meinem Bild anzuzeigen oder eine Pushnachricht. Es kam häufig vor, dass ich als beschäftigt oder abwesend angezeigt wurde, es aber niemand wahrgenommen hat. Diese Funktion würde ich mir etwas präsenter wünschen.

Vorteile

Flexibilität und Anpassbarkeit, viele Funktionen und Updates. Der schnelle Support über Chat.

Nachteile

Die Auswertungen/Geschäftsanalytik ist nicht durchschaubar, Bitrix verfolgt hier eigene Sichtweisen, die nicht mit den Sichtweisen eines Unternehmens einhergehen müssen. Leider können diese nicht angepasst werden und führen zu "Falschaussagen".Unsere Kollegen findend das Tool teilweise überfrachtet, da in der Cloud wenig vom Administrator "vorgegeben" werden kann.

Vorteile

Die Flexibilität und die Automatisierung

Nachteile

Das eine vorbereitete Mail nicht gespeichert wird, wenn versehentlich das Eingabefeld verlassen wird.

Vorteile

Übersichtliche Darstellung und einfache Handhabung mit veilen Möglichkeiten zur Team Steuerung.

Nachteile

Im Feed einige kleine Bugs bei der Erstellung von Feeds per Copy and Paste.

Vorteile

Das einfache Zeiterfassen und Task Management.

Nachteile

Nach Zeitumstellung die verschobenen Zeiteinträge.

Vorteile

Zugriff für mehrere Nutzer ist relativ einfach und gut zu handeln.

Nachteile

Zeitliche Anordnung verschiedener Aufgaben ist relativ unübersichtlich und schwer zu überblicken.

Vorteile

I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.

Nachteile

Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.

Vorteile

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Nachteile

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

In Betracht gezogene Alternativen

Trello, Basecamp, ClickUp und Asana

Warum Bitrix24 gewählt wurde

bitrix was able to consolidate a bunch. i just wish it had OKR capability

Zuvor genutzte Software

Trello, Basecamp, ClickUp und Asana

Gründe für den Wechsel zu Bitrix24

ease of use and consolidation of tools/use cases

Vorteile

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated.
Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features.
Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Nachteile

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Vorteile

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Nachteile

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Vorteile

For task management it's FREE, it's easy to set up, it's easy to use.

Nachteile

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Vorteile

Great flexibility in the programme and the ability to add your own functions to many modules.

Nachteile

Poorly developed very basic functions that issue the basis for work.

Holiday requests - does not count remaining holiday days

Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack).

No autosave in tasks.

Mail client that is completely undeveloped.

Vorteile

Surely it's full of features, basically anything a CRM can have.

Nachteile

Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.

In Betracht gezogene Alternativen

Flowlu und Asana

Gründe für den Wechsel zu Bitrix24

I didn't actually. I moved to anther CRM, Freedcamp.

Vorteile

The on premise version and the customization of it.

Nachteile

It doesn't support connecting more than 1 ad account on Meta and UTM parameters are not being sent from Meta to Bitrix24

Vorteile

Customisable, relatively easily with support from notes and bitrix chat support.

Nachteile

Difficult to keep abreast of feature enhancements due to length of youtube videos and sometimes support notes are not easy to understand.

Vorteile

Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps.
Instant messaging and live chat are the key features which I like using.

Nachteile

Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need.

Vorteile

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Nachteile

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

In Betracht gezogene Alternativen

Jira, Quickbase und Podio

Warum Bitrix24 gewählt wurde

Trello was visually great, but had much less functionality for a higher overall price.

Zuvor genutzte Software

Trello

Gründe für den Wechsel zu Bitrix24

Mostly a combination of price and various capabilities that I would have had to manually integrate, whereas Bitrix24 had everything in one place.

Vorteile

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Nachteile

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

In Betracht gezogene Alternativen

Zoho CRM, Salesforce Sales Cloud und HubSpot CRM

Warum Bitrix24 gewählt wurde

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Zuvor genutzte Software

SugarCRM

Gründe für den Wechsel zu Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr

Vorteile

Everything about Bitrix24 is awesome. It just makes doing work easier and more productive

Nachteile

Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it

In Betracht gezogene Alternativen

Zoho CRM und Odoo

Warum Bitrix24 gewählt wurde

Bitrix24 gave me everything I ever dreamed to have in my work

Zuvor genutzte Software

Pipedrive und monday.com

Gründe für den Wechsel zu Bitrix24

Price, scalablity, and complete functionality

Vorteile

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Nachteile

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

In Betracht gezogene Alternativen

Insightly

Warum Bitrix24 gewählt wurde

The Zoho CRM was too fragmented and functions spread between too many sub-applications

Zuvor genutzte Software

Zoho CRM

Gründe für den Wechsel zu Bitrix24

More features, availability of addons to expand functionality and better pricing

Vorteile

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Nachteile

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Vorteile

Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes.

Nachteile

The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements.

Vorteile

It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.

Nachteile

-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Salesforce Marketing Cloud und Dynamics 365

Gründe für den Wechsel zu Bitrix24

price, functions, and scalability.

Vorteile

Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.

Nachteile

Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.

Vorteile

File management processes, while seemingly unimportant, can have an impact on administrative expenses. We can save time, money, and effort thanks to this terrific platform, and our relationships with customers and clients have significantly improved. Bitrix24 is the most complicated tool on the market right now. Still, it is also the most effective at optimising such files and attaining the most appropriate performance in the quest for supposedly improved solutions for file quality management.

Nachteile

Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization.