BigCommerce Erfahrungen

Vorteile

BigCommerce Support team is excellent. They respond to our inquires quickly with solutions. They are available on 24/7 for our support which is a grate thing about this platform that their competitors don t have. This platform offers lots of features that will help, any kind of online businesses. Such as Store setup, Inventory Management, Order Management, Marketing Tools, Website Builders and many more. Platform is very easy to adopt. Easy to configure. It offers many integration options with other tool, which makes this platform has no limitations. It has grate security features, so you have nothing to worry regarding any security issues. that helps us to build trust with our customer base. It has lots of custom templates that we can create colorful and attractive checkout pages and designs.

Nachteile

Their plans has Sale Limits. Also, the ability to recover abounded carts is available only in Higher-Tier Plans. Other than that, there is nothing to complain.

Vorteile

BigCommerce has developed a simplistic software that's allowing small and mid size companies to maneuver at scale. We've been able to learn and adapt new strategies as their team continues to open new capabilities to developers and as they push development in their app market. Fast and reliable apps will be key to building and maintaining the next evolution of ecommerce businesses and having that infrastructure in place will be pivotal in the years to come.

Nachteile

When we teamed up with BigCommerce, they were a newer competitor in the market. Some similar companies were able to offer functionalities that were limiting to our initial growth through ecommerce. Being a brick and mortar based business since 1978, we had a multitude of functionalities needed to keep up with our physical locations. Although they couldn't offer these features out of the gate, they were quick to get them implemented and worked closely with us to resolve our issues.

Vorteile

It is highly customizable, has most of the features you'd expect in an e-commerce solution, and the APIs are well-documented.

Nachteile

* Seemingly easy solutions to known issues get stuck in their support bureaucracy and disappear
* Their logging does not allow software engineers nor CSRs to see the specifics of errors - customers must provide client-side stack traces to help them find errors on their backend (for example, API calls that return HTTP status 500)

Vorteile

I have used Bigcommerce for over 8 years. Overall, I think it works better and at a more reasonable cost than other related platforms.

Nachteile

I have 1k parent skus with 11k child skus. It will not import my large spreadsheet. So if there is a major price change from my brands, it's impossible to import my vendor's .csv or excel sheet. We have to update each regular price and sale price one by one. Takes way too much time to permanantly discount items / sales too.

Vorteile

Out of the box, BigCommerce has more built in features than other online carts out there. Pretty straightforward setup making it fairly easy to get up and running in little time.

Nachteile

Not as easy to customize themes/store interface. When you edit the source code you need to make sure you document what was done as the changes don't carry over when you update the theme of your site.

In Betracht gezogene Alternativen

Shopify Plus

Warum BigCommerce gewählt wurde

We wanted to lessen the time required to update and maintain our ecommerce site so we could spend our time and money on marketing and other efforts.

Gründe für den Wechsel zu BigCommerce

Out of the box, Bigcommerce offers more built-in features that I would need an app for in Shopify which adds to the cost and slows down the site.

Vorteile

I liked that it was pretty easy to set up and use a free template. It looked clean and basic.

Nachteile

I had trouble converting customers and having to pay high amount for good template. It looks good until you dive under the hood and then it is not what is expected. The fees are also very high compared to Wordpress or other alternatives.

In Betracht gezogene Alternativen

Wix

Warum BigCommerce gewählt wurde

I thought it would be better because of lower fees but ultimately I found out that it was not a good option to switch to BigCommerce.

Zuvor genutzte Software

Wix

Gründe für den Wechsel zu BigCommerce

It looked enticing and seemed to be better than the competition. However, upon building a website, I found that the other alternatives were WAY better.

Vorteile

Bigcommerce is easy to implement and one of the most versatile ecommerce/inventory/web store/website builder/order management platforms on the market. They are built for you to grow and will work for a startup or for a enterprise.

Nachteile

I dont like the way they announce new features. Sometimes the degrade a feature but the only way to find out is to attend a "town hall" instead they should just email all users a list of features that are being updated or degraded.

Vorteile

Very simple setup and easy to maintain my website effectively. Customer service has been very helpful every time I have had a question or concern.

Nachteile

Linking to Facebook shop has not been successful yet, however I have not particularly focused on that as we would direct it to the website anyway.

Vorteile

Bigcommerce is very developer and user friendly. I found it to be stand out when developing a custom theme, and was able to easily integrate a clients inventory system and train them to use the system faster than with competing tools.

Nachteile

I don't have a great deal of trouble with Bigcommerce. I think the main gripe is that abandoned cart recovery requires a more pricey monthly plan. This feature would be great for smaller businesses trying to get started.

In Betracht gezogene Alternativen

Adobe Commerce

Gründe für den Wechsel zu BigCommerce

I work with a few eCommerce platforms, but I chose Bigcommerce as the platform for some clients as it was great to use and develop with during the trial.

Vorteile

It provides good tools to manage digital and physical goods and it will never collapse. Easy to use with good customer support.

Nachteile

It seems little bit pricier compared to what other competitors offer but overall good buy.

Vorteile

The feature available in this application helps to learn about the current market and help us to build the dedicated products. The marketing of our products online through different applications like Instagram helps in a major Part. The user interface and Mobile user friendly is very helpful. The detailed marketing helps in developing the business overall the globe.

Nachteile

The themes while building the platform is quite expensive and editing feature can be added which helps in major role. The interface can be improved.

Vorteile

It is stable. User interface is good. Best Tech support I have ever had from a shopping cart.

Nachteile

Big Commerce is missing may native features that other shopping carts have already built in. The number one feature is instock notify you have to pay for and since they have apps for it they will never make it native. There store search is one of the worst but f you pay for a app you can get a better search. Also problem when you do find a app there is a big chance that support for the app is a hit or miss.

In Betracht gezogene Alternativen

Adobe Commerce und Shift4Shop

Warum BigCommerce gewählt wurde

Volusion raised there rate from 525.00 per month to 1950 per month.

Vorteile

With this website we able to integrate multi-store inventories and track the sales

Nachteile

If we able to minimize the price or have at least 10% discount it would be better.

Vorteile

Cloud based, more-reliable-than-magento hosting, decent discount rules engine, compatible with most major "Shipping Manager" softwares like Shipstation etc

No overly-restrictive terms of use, suitable platform for sellers of "high-risk" items.

Better than Magneto in practice for 85% of small to medium businesses.

Nachteile

Poor optimization for speed, poor user-facing checkout experience, tepid app ecosystem, objectively inferior automation and reporting tools, admin UI is clunky, customization of themes is difficult and costly, new features/product launches are paywalled and often incomplete, didn't stop billing us when we canceled service to switch to Shopify, experienced a glitch which inexplicably hid paid orders...

Out of the box Shopify does practically everything better while minimizing the potential for errors during setup, configuration, optimization, and daily use of your store.

In almost every metric and use case Shopify dominates Bigcommerce. Bigcommerce is playing catchup, and it's obvious from the back end of the software their team is struggling to stay competitive. While we were on the platform some updates appeared to suffer from "Microsoft syndrome" in that they looked pretty but had minimal depth or practical utility (think 3D paint or the latest version of windows media player).

Bigcommerce only comes out ahead in pricing, terms of service, and a few configuration edge cases (which can mostly be solved by Apps in Shopify.)

Vorteile

At our agency, we were used to working with WooCommerce, Shopify and we had never really worked with BigCommerce. Until we decided that it was time to step things up for one of our clients. We had a delightful surprise to see that BigCommerce is one of the most complete platforms out there, that is extremely user friendly whilst being robust and complete.

You have every type of solution you can imagine within your platform. From Wholesale B2B to a simple one page shop, you can build it all. BigCommerce offers amazing templates you can choose from, and also the Cornerstone which is a blank canvas.

As an agency, we've gone through the partnership process and we are officially a part of BigCommerce marketplace!

Nachteile

What I don't like is how the development can be a bit different than what we're accustomed to, and not as user friendly as Wordpress. For instance, on Wordpress our team can set up the background in a friendly way for our customers to use and manipulate sections without the need of a developer 24hs helping them.

Now as far as BigCommerce goes, the way some pages are set up require you to have an intermediate understanding of HTML if you want to manipulate some text and imagery.

I find this quite difficult since our clients are the ones changing content on the website once we hand it off to them.

Vorteile

Overall, for just only eCommerce, BigCommerce is great, and I have been using it for 10 years now. It is easy to use and customize, and has lots of great features (however you do have to pay for higher end features). No percentage fee is nice for smaller stores, but once you get to a certain scale, others offer no percentage as well with way more features.

Nachteile

The worst part about BigCommerce is their ability to integrate with outside software. Many small eCommerce stores are based out of a physical retail store, and there is NO easy, cheap, or even good way to integrate your in-store inventory with your BigCommerce inventory. For instance, if you use the popular Square POS in your retail shop, you have to pay an expensive 3rd party software for a janky, somewhat working system to that keeps your online inventory in sync with Square, so when you sell something in the store, it removes that stock online. BigCommerce refuses to take this issue seriously, which is unfortunate because I can't recommend it to anyone that has a physical retail store and wants to keep live inventory online.

Vorteile

Big Commerce have done an excellent job of identifying and integrating the components necessary for a very robust large scale online store. It is wrapped in a very inflexible templated front end that requires programming to break out of.

They clearly recognized this shortcoming and have deftly pivoted to a headless model that tosses the client-side rendering to... WordPress.

Nachteile

The theming/template/programming model of native BigCommerce is an investment. It is a specialty that does not feel like a career investment, rather it is a commitment to be a Big Commerce partner/developer. I suppose that with a pool of large clients this might seem monetarily attractive, at the end of the pool with smaller clients and smaller jobs, customization work required will often exceed their needs or desires and even at the small business end of things, e-commerce websites have become content marketing tools as well as storefronts. The out of box BigCommerce sites just don't accommodate the rapid transformation required.

A free WordPress plugin for headless BigCommerce machinery under the hood certainly addresses this... for now, but I see incredible advances in the flexibility and programming model of Wix. If (when?) they get that to scale to faster performance on larger datasets... look out World...

Vorteile

Bigcommerce is a very good alternative to building your website, in fact probably better. It has a lot of features and different pricing bands which compared to other systems are a lot more fairer. Can integrate with a lot of multi-channel providers or integrate services into as well as specifically designed apps for you website.

Nachteile

Can be hard to change the template yourself to make it different other than purchasing different templates.

Vorteile

Ease of Use and Straight Forward. It works well.

Nachteile

I had GREAT difficultly replacing my billing credit card. My previous credit card had been compromised. I needed to replace it. My undergrad degree is in Electrical Engineering! It took me 1 hour and a call to Customer Service to replace my card number to bill me.

There should also be a BACK UP credit card, in case the old credit card fails. But there is none.

Sometimes my customers call me because they canNOT understand the check out OR their computer may have a virus that does not allow them to check out. Amazon does NOT have this problem. If Big Commerce can make a check out that is equal to Amazon's, I and my customers would be happier.

Vorteile

We moved from Shopify to Bigcommerce because Shopify lacked features that Bigcommerce had out of the box such as proper product categories, saved payments, one-page checkout among others. These features have worked well and our conversion rates went from 3% to over 10%. Bigcommerce is great for more complicated product catalogs with lots of categories and skus whereas Shopify is great for simple catalogs.

Nachteile

Bigcommerce continues to build out new features rather than fixing problems with current ones. Every week I hear about a new payment processor or some random feature that's built half-baked. I've been very, very frustrated at the lack of thought behind many features and their inability to fix simple problems. Their API's are a mess, with some of the API's passing all the data you need, and other's missing important data needed - so we're creating functions to call information that should be (and easily can be) included in the objects returned by the API. There is NO mobile application, even to check simple things like orders, which is the most ridiculous thing given we're in 2019.

Vorteile

The platform is easy to use, and non-trained or non-technical users are able to use the platform. Comes in a very good pricing structure which is appealing to small and medium-sized businesses. Great website builder and CMS, perfect for creating products and product categories and managing SKUs. Order management, payment processing, shipping and taxation are very straightforward and useful for users. The platform is highly customizable and is one of the best eCommerce platforms in the market.

Nachteile

The pricing for the platform is great but every add-on or plugin is paid which adds a huge cost for businesses as they expand, which makes them almost pay the same amount as other eCommerce platforms. Reporting and analytics are very basic, and not customizable as per analyst standards. Changing themes or anything within the backend requires expertise in HTML/CSS.

Vorteile

This platform is quick and easy to setup, it also has advanced promotion features that many other platforms do not.

Nachteile

Some of the connected features are harder to manage than expected.

Vorteile

I created my online store to make even more sales on the internet with this good BigCommerce software. I add my products on my store and the transactions are good

Nachteile

The payment is secure and fast. Basically everything is perfect, so no worries for the moment

Vorteile

Big Commerce in general is very easy to use. The ecommerce site that we set up looks lovely, and seems to work most of the time. Looks professional and syncs well with paypal to process payment.

Nachteile

There have been a few times that our site went down for unexplained reasons. Luckily customers have let us know and it was resolved quickly once we reached out to bigcommerce, but it is disconcerting that it went down in the first place. One time all of our products just disappeared. BigCommerce support was able to find them and re-establish all, but still not sure why that happened. This software seems expensive for a small business with a small budget, and then to have issues like this. They did not offer a refund or anything, and we have no way of knowing how long our site was down for.

Vorteile

As a web based business it is imperative that my website work and as a small business I have to be able to keep it going myself. BigCommerce fits both of those for me. I have set it up and managed it all myself. Some things are easier than others but overall this software is great.

Nachteile

Although they are constantly adding apps that integrate, there are not as many options as some other companies but they are constantly adding and updating them.