Litmos Erfahrungen

Vorteile

We are pleased that Litmos is virtual, which allows our employees to access the software from anywhere there is an Internet connection. It also has a low-budget mobile application. The design of the system can be tailored to integrate with the company's software, giving it the appearance of being more part of the organization than just machinery. The user feel is wonderful. The tiles look great and the system is simple to use.

Nachteile

I would like custom reports to be sharable with other users of the system, rather than having to export them and then share them. The procedure for building the course could be more efficient. It is simple to package the contents into class and course packets. The question is where do you write effectively in the various memory blocks. There is no built-in spell checker. The window for making copy is small. We started developing our material in Litmos, but then incorporated it into the course.

Vorteile

- The most important feature of the software which is very helpful for the administrators to upload new learning content for the new employees to be successful and get knowledge on company policies on network, security, behavioral, etc.
- The most important feature of the application is to conduct exams and score employees on the tests conducted and evaluate the next steps for the employee. The manager can then look into the next possible certifications the employee should be targeting and get certified in the area.

Nachteile

- The tool can be more intuitive and make it more comfortable for all the new employees who are new to the tool as well.
- The product team can include more features on the tool like taking surveys, making content more strictly accessible for several teams based on the hierarchy model in the company.
- The tool is a little expensive than the one's available in the market

In Betracht gezogene Alternativen

360Learning

Gründe für den Wechsel zu Litmos

- The tool has more built features that the customers can leverage and make best use of the tool - The tool pricing was way better than the other products available in the market - The tool' support was ready always to help setup the product and GA

Vorteile

Easy to assign and manage trainings, makes tracking required training straightforward.

Nachteile

SSO can be finicky at times, searching for new training could be improved.

Vorteile

The LMS has many features that I'm really happy with and somewhat easy to use, like setting up teams, content creator is great and met all my expectations. Manual bulk uploading new starts and leavers isn't difficult, looking forward to linking this to the HR system.The main feature for me was the number of courses available for everyone, via PC, Tablet or Phone.

Nachteile

You are buying a shell of an LMS, in its basic form but SAP Litmos don't get it ready for you. The support given heavily rely on you watching the LMS learning courses that either don't always make sense or you find that you need software to make the changes you want.The SAP Litmos approach is, they are here to help provide you with the information on "How to do it", but the work is done by you. The "DoJo learning" is helpful and can sometimes save you from contacting support, but it isn't always clear and results in functions being left in limbo (like Gamification, LMS theme etc)

In Betracht gezogene Alternativen

Cornerstone LMS

Gründe für den Wechsel zu Litmos

Because I had used Litmos courses before and the demonstration showed some great footage of a great LMS, and it came with the content author and compatibility with HR systems.The main reason was it came recommended by a friend who purchased SAP Litmos LMS with CitySprint (who had a very similar experience)

Vorteile

Overall I find Litmos to be easy to use and relatively intuitive. When I've had questions I've been able to find the answer in the online help forums nearly every time (in the instances I've had to reach out help has been rather quick and efficient). The content authoring works well for the most part, and the content library covers nearly all of our general needs, which is great. Any Litmos representatives we've worked with have been great. The Dojo is helpful for teaching yourself the platform, and the seemingly endless list of features has been great so far, though I plan to utilize them even more as we grow with our LMS (Assign, Branding, etc.).

Nachteile

There are some quirks, as with anything. If you copy a module and delete the original then you're unable to edit the copy (even though it's completely separate, per their descriptions online). Litmos has verified this quirk. I find the fonts/sizing to be somewhat restrictive within the content authoring tool, and in the same vein the assessments within the authoring can be difficult to manipulate at times, depending upon what elements you add on what page.

In Betracht gezogene Alternativen

Docebo

Gründe für den Wechsel zu Litmos

Overall we felt Litmos was a happy medium between Auzmor and Docebo. Auzmor was lightweight and modern, but almost seemed to lack some features. Docebo on the other hand seemed quite intricate and complicated. Both companies were great to work with, ultimately Litmos was just the best fit for our company.

Vorteile

• Allows you to distribute material on a mass basis and track who has and who has not completed
• Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily
• Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in
• API integration allows you perform useful tasks that Litmos does not have built in.

Nachteile

• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos.
• Cheating is easy on built-in assessments. When completing assessments on a computer the user can just right-click and go back and re-submit the correct answer. Litmos said they would NOT disable the back-button.
• Learning Paths are the only level of organization that they allow, it would be nice to have "Sub-Learning Paths".
• Reports are still "meh", even after the reporting update. Thankfully there is API integration which allows us to make our own reports from the information on Litmos.

Vorteile

It has options for customizing courses to adapt them to the needs of our company. Allows quick and easy access from anywhere and at any time. Provides reports with real-time information on the progress of participants in the training process. The ability to upload videos as part of the evaluation process is very useful. It works in different operating systems, which provides versatility.

Nachteile

So far the only thing that I think should be considered for its use is the cost, which can be high depending on the size of your company.

Vorteile

Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

Nachteile

I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

Vorteile

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Nachteile

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Vorteile

Teaching our team how to use the website was pretty self explanatory and required minimal training. We love all of the Litmos training content that is available as courses for employees to complete and add to their achievements. It's also pretty neat having a customizable dashboard and personalized Litmos website.

Nachteile

Litmos has badges and points but no one really seems to use or care about these features. Also, adding an external learning record seems to be more complicated than necessary.

Vorteile

Enablement makes searching so easy! There are so many different advanced filtering options available to narrow down a wide search. Even though our company uses multiple sites to maintain internal and customer facing collateral, North America sales has made Enablement our go-to tool. The site remains fresh by auto-archiving older content while allowing for users to search the archives when needed. The News feature has allowed us to cut down on the number of large emails being sent to our teams. As an administrator, it's been very easy to create new playbook pages and customize the menus to enable our sales teams to find content quickly. We have recently expanded the use of the tool to other departments as well.

Nachteile

There are 3 areas that I think could be improved.
1) While you can access Enablement on mobile devices, it's unfortunate that there is not an App for Android users.
2) I also wish there was a way to make the Item Wizard (when adding new content) unique by Business Unit or Department and have the ability to hide things that are not relevant to a group.
3) When creating a new customer portal, the step-by-step wizard is not customizable today. There are several steps that we would like to hide and are unable to do so.
Overall, these cons are minor and our admin and publishers have learned to ignore sections that are not relevant to them during the tagging process.

Vorteile

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Nachteile

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs.

I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Vorteile

It's easy to upload videos and the ability to customize the color creates a consistent branding experience between the website and Litmos.

Nachteile

I provided the exact requirements needed for the LMS system (as they were written out and approved by the department of education). One of the requirements is a LMS that requires some courses be taken prior to other courses as well as have groups of courses that can be taken in any order. When building the programs in Litmos, the prerequisite function didn't work and the Assign doesn't have enough functionality and our company had too many classes (there is a maximum number allowed). Six months later, 15+ technical and sales rep calls and the problems still exist. I am manually assigning classes to all students, 4x per day. Instead of doing my job, I am essentially a manually LMS system until I can get a working solution or pay for another LMS system. I've requested 3x to speak to someone else but my only contacts are the technical help desk and my sales rep.

Vorteile

Software had commonly used LMS features and was SCORM compliant.

Nachteile

One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details.

Many months later I contacted someone by email who setup an alternative billing portal.

When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

Vorteile

Have used it for offering paid customer product training on our products. Has 1000+ users in the system right now.
Pricing is reasonable.

Nachteile

Too much manual work steps due to lack of integration / APIs for automation.
No support for a "subscription" model with renewable access to a number of courses (ie. recurring revenue model).
Poor responsiveness towards extension requests.

Vorteile

We have been using Litmos since they launched. The software is easy to use. That's about the only pro

Nachteile

- The product is unstable. Our learners will come across issues all the time. Litmos' support dept is not helpful at all (you will get templated responses that are not useful at all).
- Unscheduled maintenance causes havoc
- Custom domains do not support https (pretty much unusable with Chrome now)
- New pricing they've introduced is 1000% of what used to be.

Vorteile

Cost - you are comfortably priced compared to other systems.
Support - your support has always been good, emails replied to within a day.
Certificates - pdf auto creation is a big plus.
Reports - reports are good.
modules that can be used in different courses is great. ability to email and communicate in system is good.
dashboard - is good, nicely planned and works well.
marking assessments - nice to assign tutors and let them mark online.

Nachteile

Video having to handbrake is frustrating and even after video is slow. Embedding from you tube video is also slow, needs video and audio functionality.
FTP ftp upload for video/audio. having to manually upload each video is painful
assessment we'd love ability to weight questions. assessment builder is a bit clumsy. Provide a search for questions. a way to use them in more than one assessment. drop and drag to manage.
documents to download - i may be wrong but there seems a limit to how many documents can be available. We have big courses.
powerpoints many don't come out right.
Subscriptions payments monthly - a way 4 people pay monthly as a subscription - we need this urgently.

Scheduling - it would be great to be able to time the modules, schedule their release (not just the entire course). E.g. module 1 then a week later module 2. with each release an email is sent to notify the student. that way full distance learning courses can be set up and run automatically.

Vorteile

Litmos is easy to use overall. We can define our own learning paths, make classes active or inactive and quickly add or deactivate users.

Nachteile

The Customer Support is not very good. We had an issue with many of the Litmos provided videos not playing and found out weeks later that those particular videos had been dropped. The ones that were they were replaced with were okay but not as good as what we lost and it took too long to find this out. We also had an access issue supposedly due to an unpaid bill but we had the paid receipt and provided numerous times before access was granted again.

Vorteile

It's very intuitive and easy to get up and running with very little training. No product/LMS has everything but Litmos has a LOT! The support team is pretty quick to respond when issues do come up.

Nachteile

I wish there was more consistency in the admin interface. For example, some modules/features offer search functionality and some do not. Some text entry areas have the rich text editor/source toggle and others do not. Little things, but they can have a big impact on admin user experience, ease of use, and huge time savers.

Vorteile

Ease of use to create and organize courses. The course library also creates a great user experience to access the courses and learning paths

Nachteile

Reporting sometimes can seem inconstant . Sometimes features seem to be missing the last piece to really fit our needs. It does seem that the platform continues to evolve though!

Vorteile

I like the functionality of FindIt. A large manageable database of information that is utilized daily. I require information at my fingertips for contract negotiations and sales enablement (support of sales). The ability to quickly find information almost instantaneously is critical to my job which is fast paced. Could not live without it.

Nachteile

There are times I search for a particular file or document and I get zero hits. I go back in and search again with minor tweaks on the original request and I get a hit. Would be great to have the option of some type of "fuzzy search" which would allow a much broader search of the database.

Vorteile

It is extremely easy to use and requires almost no IT interaction at all. The new Branding feature allows us to improve not only the Learners experience, but improves our ability to organize different teams or groups within each Brand.

Nachteile

The reporting module didn't allow us to report the information we wanted to see initially, but they have made great steps forward in creating a new reporting engine that is making life a little easier.

Vorteile

Loved how easy it was to plug an Articulate file and launch the learning piece so quickly. It was easy to duplicate and create quizzes.

Nachteile

I really wanted better reporting from the user end of the quizzes. It also was a chunky, clunky interface for users.

Vorteile

Very easy to install, get running with a polished interface (assuming you have done LMS installs before).

Nachteile

Report module is terrible -- it failed my external auditor's assessment. Learning Paths are a great idea, but you can't set parameters on them like courses, do reporting...they are essentially invisible. Documentation is very limited. There is no troubleshooting and the blogs are fairly useless. The system is hosted on Rackspace and sometimes the performance for the Learners is painfully slow (30-90 seconds of lag time between clicks). The uploads of SCORM files can go anywhere between 15-20 seconds to 4+ hours. The ongoing operation of their platform needs serious improvement. Documentation and examples of use of the API interface is very poor.

Vorteile

I like the search functions and the ability to house all of our content in 1 place. Makes it easier for our org.

Nachteile

The formatting abilities within the news section are very limiting. It is hard to format these articles and keep font/colors consistent since it does not save these choices.