ToucanTech Erfahrungen

Vorteile

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Nachteile

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

Vorteile

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor.
We also love the ease of setting up news items and galleries and sending mass emails.

Nachteile

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Vorteile

It's comprehensive and obviously has many features that are not relevant to some users

Nachteile

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

Vorteile

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

Nachteile

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

In Betracht gezogene Alternativen

Graduway

Warum ToucanTech gewählt wurde

We wanted to be able to offer greater functionality and customisation.

Gründe für den Wechsel zu ToucanTech

It offered the best-looking, most user-friendly, bespoke solution specificially for alumi and fundraising, which is exactly what we were looking for.

Vorteile

The set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.

Nachteile

I don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.

Vorteile

One software for alumni relations, communications, donations records, moves management and online community feature
Ease of use
Excellent support and training
Attractive user interface
Continual expansion and development of the product following feedback from users
Ease of migration from previous provider to Toucan Tech
Commitment and knowledge of the product from all the staff from top to bottom
An understanding of Development Office work and what customers want

Nachteile

No major complaints - any queries have been dealt with quickly and efficiently

Vorteile

Everything is in one place. You can track, record and maintain you relationships for fundraising, communications and events. It is intuitive. The reporting stats are easy to read.

Nachteile

I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly.

In Betracht gezogene Alternativen

Graduway

Warum ToucanTech gewählt wurde

Required good customer support. Needed something easy and intuitive to use . Needed something that was cost effective and housed in the one place to help us build our relationships.

Gründe für den Wechsel zu ToucanTech

Mainly price and I liked the fact the product housed so many functionalities in one place and was very easy to use.

Vorteile

It's very easy to use and the support Toucan Tech provide is very personal and they always resolve any issues you send. Having our alumni website, fundraising data and email manager in one database has been the biggest advantage. This allows us to much more effectively report on engagement, identify new prospects and link up better between fundraising and alumni relations.

Nachteile

The initial move was tricky as our data is quite complex. However, the data team are very used to migrations like ours and helped us through the process. Any issues are very quickly fixed even when you've moved to the live site.

Vorteile

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Nachteile

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on.

It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

Vorteile

Database management and ability to track donations and produce appropriate reports.

Nachteile

Have run into some technical issues that needed support's help

Vorteile

I like the ongoing updates to the software and fresh ideas

Nachteile

You need to constantly use it to understand its full functionality. Training is always a must.

Vorteile

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Nachteile

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Vorteile

Accessibility. You do not have to be a database or IT professional to use it. With the good training provided, most people will be able to do pretty everything they want or need to do.Support. Excellent, quick and helpful support for those jobs which you cannot do yourself.

Nachteile

Minor layout features which could perhaps change. Nothing important. It is good that if we have something we would really like changing it is immediately put into the system for review and if thought to be a good idea for all TT users then the change happens.

Vorteile

We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate.
It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary.
The weekly support emails are helpful and let you keep on top of new developments.
Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community.

Nachteile

Integration was quite a significant task due to volume of data but it was well managed on both sides.
The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity.

Vorteile

The ToucanTech software is engaging from the word go! Its bright, colourful appearance does not betray what lies beneath. The best thing about the software is its intuitive design which make operations simple, straightforward and easy. Almost everything you want to do/find is underpinned by logical thought and programming, so that the user can navigate easily around the software.

Nachteile

I am honestly not sure there is an answer to this question. My whole experience with ToucanTech to date has been positive, from sales, to customer service to to the user end of the software. Although a cost is involved, I would say the value for money and customer care makes this well worth the expenditure.

Vorteile

The best part of the software is that it is a one stop shop, so you have your database, fundraising, online portal, and events functions all tied into one package rather than needing different software options to answer different needs.

Nachteile

We are generally very happy with this product, but of course as with all products, there are occasional glitches. However, the customer support team always respond very quickly and efficiently to these and they are constantly working to improve and to bring out new features.

Vorteile

I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content.
I also love the integration of our website with the database.

Nachteile

Ideally I would like some more flexibility about some of the pages on our website, but I can probably achieve this by asking for help with creating some bespoke areas.

Vorteile

As with most state schools every investment is carefully considered for return on investment and as an early adopter of Toucan Tech we are delighted with the added value it has given to our school Development and communication function. It enables us to create specific, targeted comms to specific community segments and to monitor the impact. Customer service is excellent.

Nachteile

As a technophobe I've found parts of it a little more challenging to learn to use but overall delighted with the product.

Vorteile

Easy design features to result in a professional looking website with no specialist knowledge. The ability to tag records to build up a comprehensive relationship history for each alumni member is great (and saves a great deal of time). We are just starting to the the fundraising module but so far it's been a great experience.

Nachteile

Importing our database was a huge task but now that is done it's much easier. Understanding how filters work was a little tricky at first but after training and support it's now much simpler and v intuitive.

Vorteile

Being completely new to working with databases and similarly-based communication systems the most important aspect for me has been the great help from the Support Teams. They are always very willing to help; extremely patient; thoroughly professional and yet friendly and approachable at all times.

Nachteile

Again given my inexperience in this area - and I find it similarly with Mail Chimp as well - I can't set up pages and the like in a way that seems obvious to me. Hence, I find the Support Team vital as I slowly learn what can be done and how to achieve it. Normally, I would have delegated such things to a competent professional. The Toucan Support Team has, with great understanding, taken on this delegated role whenever possible.

Vorteile

Toucan Tech has helped us tale the first step in establishing and managing our alumni community. The software provides an intuitive all-in-one website, membership management, email marketing and event management platform and so far we've only scratched the surface.
There is a helpful and responsive first-line support desk and I've also enjoyed joining the live training sessions with other Toucan Tech clients. Although these sessions are always recorded and available to watch on demand, I enjoy having the opportunity to share experiences and ideas with other customers.

Nachteile

Nothing of note and if there are any issues then the very helpful and responsive first line team are always available to assist.

Vorteile

I like how easy it is to use on the backend. I'm not a coder or website designer and I'm able to navigate it.

Nachteile

It would be great to be able to customize the look of our members' offline records, but that's not available yet.

Vorteile

The intuitive ease of use, the slick layout and constant updating ToucanTech are prepared to do and if you have an idea of how things could perform better they try to work it into the next upgrades which happen really quickly. I like the amount of flexibility we have free of charge with website design, and not having to pay for every little thing which is so annoying with other companies. Very forward thinking and refreshing company to work with.

Nachteile

The photo gallery portal is a little outdated, both aesthetically and un-user friendly - reordering photos is time consuming and dated.

Vorteile

Intuitive, engaging, connected and modern

Nachteile

Integration remains a problem. This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty'.

Vorteile

Relevant and reliable. Easy to use and super-fast (and helpful) support

Nachteile

Can be slow. The news section could be more flexible (and user-customisable)