MaintainX Erfahrungen

Vorteile

MaintainX has much to offer. If I were to nail it down to one thing, I would need to point out that the ease of use comes first and foremost. It is the one thing my team have all fed back as the major factor when picking it up for the first time.

Nachteile

I don't want to seem negative, because overall, the system is phenomenal. If pressed, I would have to say that compatibility with other software could be better. This isn't really a fair criticism though, as the team are constantly updating the system.

Vorteile

User friendliness and mobile app are by far the best on the market. My technicians were able to pick it up and run with it with little training. That is how easy it is to use.

Nachteile

Although cheaper than other CMMS systems out there, there are a few missing features that we would like to get added. Floating PM's should be a standard and not require extra implementation. I know the team is working on this. The purchase order module is fairly basic and doesn't directly talk to work orders.

It makes adding service calls by vendors take a little longer due to extra steps to add their costs to a work order and ultimately to an asset.

In Betracht gezogene Alternativen

Limble CMMS

Warum MaintainX gewählt wurde

The cost of Accruent's Maintenance Connection was becoming too much. The interface was old and slow and the down time lately was becoming an issue. I have techs working 24/7. I need a platform that works.

Zuvor genutzte Software

Maintenance Connection

Gründe für den Wechsel zu MaintainX

Limble was missing features we use everyday.

Vorteile

they were responsive in email but not in meeting and talking about our PM reports.

Nachteile

the response was to schedule a zoom the next week, kept going on and on without any production. We had an account for a year but never used the software because they wanted more and more money to set up reports.

Vorteile

MaintainX has allowed us to better track our assets and our preventative maintenance. We have gotten rid of our outdated Excel sheets and upgraded to a system that keeps track of everything for us and reminds us when we have missed something. MaintainX has cut down on our data entry time as everything only needs entered once and not new every year.

Nachteile

We've had MaintainX for over 6 months now and have yet to find a con.

In Betracht gezogene Alternativen

Limble CMMS, Fiix und UpKeep

Warum MaintainX gewählt wurde

Too out dated and hard to use, with a ton of data entry that was very time consuming.

Gründe für den Wechsel zu MaintainX

MaintainX's ease of use and the ease of implementation far out shined all the others that we looked at.

Vorteile

MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!

Nachteile

The only con I've found is not being able to filter certain assets out of an asset report before it goes to CSV, but that data is easy to filter out in Excel.

In Betracht gezogene Alternativen

Limble CMMS

Warum MaintainX gewählt wurde

Corrigo required all customers reporting issues to have a login and password. It was difficult to use for our customers in the buildings. Reporting had to be done through API into another platform, like PowerBI. So, reports had to be generated by someone else.

Gründe für den Wechsel zu MaintainX

Limble is a great platform. We chose MaintainX because it had very similar features, but at a lower cost.

Vorteile

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

Nachteile

Nothing. it is great software and MaintainX is continuously updating it to make it better.

In Betracht gezogene Alternativen

eMaint CMMS und Fiix

Warum MaintainX gewählt wurde

For ease of access on any device, AI reporting features

Gründe für den Wechsel zu MaintainX

Price and easy interface, available on App store and play store. Offline feature

Vorteile

It is very user friendly. Their support team is incredible.

Nachteile

Sometime it is not a seamless transition between the desktop version and the mobile app.

In Betracht gezogene Alternativen

Limble CMMS

Warum MaintainX gewählt wurde

MaintainX had more features that helped us carry out asset management.

Zuvor genutzte Software

UpKeep

Gründe für den Wechsel zu MaintainX

It did not seem like they would have as much support in the long run.

Vorteile

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

Nachteile

Nothing at all! I have worked in several systems and by far this is my favorite.

In Betracht gezogene Alternativen

SAP Concur

Warum MaintainX gewählt wurde

Time to make a change to a product that is easier to use for our technicians and is more intuitive.

Gründe für den Wechsel zu MaintainX

Ease of Use for all users with the ability to see a lot of analytics.

Vorteile

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

Nachteile

The lack of file structure in the Procedure library.

Vorteile

I chose MaintainX because it is the only CMMS that has a fully functioning app. There is nothing I can do on a PC that I can't do on the app. My maintenance staff all have iPads and can access work orders and asset data anywhere in the shop including user manuals and schematics. No more running back to the maintenance shop to find the manual.

Nachteile

The ability to print QR codes would be great.

In Betracht gezogene Alternativen

eMaint CMMS

Gründe für den Wechsel zu MaintainX

I chose MaintainX because it had a fully functional iPad app.

Vorteile

Having everything in on place. The more I can stay on this platform the more I can keep things organized.

Nachteile

Lack of user tagging in messages, and an inbox to track tagged messages happening in the work order comments module. And there should be more visibility to the conversations happening in the work order. Not really a con but more of a feature request.

In Betracht gezogene Alternativen

eMaint CMMS und Smartsheet

Warum MaintainX gewählt wurde

User interface, the software was much less buggy. Better mobile UI, very easy to adopt, very easy to import data and MX will help enter your data. Price. Price is big since we are not a huge facility and it has been a trial run even using CmMS at this facility.

Gründe für den Wechsel zu MaintainX

User interface was the first thing. I tried MAintainX before I used upkeep, but after a year with upkeep, MX must have made some UI changes, because I was just exploring other CMMS after the year of upkeep. And after a quick trial I was hooked.

Vorteile

it is an easy to set up system, cloud based and moble friendly. The end users can navigatge the system from a phone or tablet with ease to manage assets, find parts, and complete work oreders.

Nachteile

Scheduling module could use some help. It is difficult to schedule work that may have a differwent due date that scheduled date. Receiving against PO's is complicated because it does not account for partially received orders.

In Betracht gezogene Alternativen

Limble CMMS, IBM Maximo Application Suite, eMaint CMMS und Fiix

Warum MaintainX gewählt wurde

We wanted a system that was going to be easier for the technicians to use and something that would be better for asset and parts managment. it was the most complete product that meet our needs.

Zuvor genutzte Software

MaintiMizer

Gründe für den Wechsel zu MaintainX

This was the most complete system that meet the needs of our company for asset tracking, inventory managment, PM managment, purchasing

Vorteile

The implementation team knew exactly what they were doing and took care of every request I threw at them. The process moved very quickly. After implementation the users found the mobile application very easy and has had tons of success.

Nachteile

Since our business is not large enough for the enterprise option it didnt make sense to go in that direction. I do wish there was more customization ability without having to go to enterprise.

In Betracht gezogene Alternativen

eMaint CMMS

Warum MaintainX gewählt wurde

We were looking for a fully functional, fast, mobile option.

Gründe für den Wechsel zu MaintainX

We choose MaintainX over eMaint because of cost, it had to many functions we would never use, like MaintainX Enterprise.

Vorteile

The ease of use and implementation. Phone App is extremely easy to use.

Nachteile

Cannot add multiple assets to a work order but that is a small small con

In Betracht gezogene Alternativen

Limble CMMS und eMaint CMMS

Warum MaintainX gewählt wurde

Wanted to move to something more customization and that fits the needs of our day in and day our business

Zuvor genutzte Software

UpKeep

Vorteile

We started using MaintainX about 6 months ago and what we like most is that they are always improving their product. They take what the customer needs and works to implement the closest version of what is needed.

Nachteile

The reports are not very easy to filter and are not able to be fully customized, yet. However, they are better than other systems we have seen and MaintainX is consistently improving the capabilities. The other piece I wish was improved is the layout of the exported work order. It is not very pretty and cannot, at this time, be customized to remove the information I don't need.

Vorteile

I like how easy it is to add work order, parts and assets.

Nachteile

I love that requesters are free it gives people an option to request work when needed. The only thing I wish was included was mabye allow procedures to be done by requesters. Not give them access to change anything but for example. If you had 12 forklift operators then they would be forklift requesters and have one form on their app the would be a daily forklift checklist. Only thing they can do is request work on their forklift and fill out the daily checklist that would come to me.

Vorteile

Perfect with a couple of Adjustments (personally) for my unique property management business. I have more time for my family and work, my clients are happy seeing the results easily with the use of the PDF features. And I am making more money as a result. CHOOSE THEM YOU CANT GO WRONG.

Nachteile

I had to make some adjustments to the way I do things, which isn't a bad thing. Only improvement I can currently think of is to make it easier to send PDF's to "clients" rather than "vendors" as it would suit my needs better.

In Betracht gezogene Alternativen

UpKeep

Warum MaintainX gewählt wurde

Needed something more professional and organized that also offered document and photo integration for better organizing of work orders.

Zuvor genutzte Software

Google Workspace

Gründe für den Wechsel zu MaintainX

Upkeep encouraged me to look for other software due to how my business operates and number of employees.

Vorteile

The user-friendly interface is very easy to navigate. We are able to use this technology with various age groups of technicians and everyone was able to catch on quickly.

Nachteile

Our major issue on the software is not having the ability to auto generate new procedures from within a procedure. For instance, if I have a procedure that says "Is a hot work permit required?", If the answer is "Yes", it would be nice for the software to automatically add that "Hot work procedure" to the work order instead of an admin having to add it. It would also be nice if technicians could add procedures on their own from their tablets.

Vorteile

Ease of use. Its very user friendly and has a fantastic user interface.

Nachteile

We use the time feature of the work orders and while the web app will start a timer it does not actually log that time, it has to be done manually. Same for moving a WO from open to in progress, time is not tracked

Vorteile

While I don't usually contact customer service unless I have an idea to improve, it is always a quick response.

- Work Orders are simple and easy to create
- Asset Tracking
- Purchase Orders are an awesome addition
- Inventory/Parts Tracking is great
- Requestors are free and are able to see the work on the work order they prepare

The software is clean and simple. It is easy to use and so much you can do with it. I have a lot of favorite features. I like that I can add pictures for the parts, SDS to the chemicals I inventory.

Nachteile

This software does what I need it to do. The only con that I have is there are items that need to be improved on. However, if you contact MaintainX, they take you idea into consideration and add the feature.

I hope they add the ability to approve purchase orders from the phone.

Vorteile

I really enjoy the ease of use of the app for both myself and our staff in submitting work order requests. 1) Take a photo; 2) Briefly describe the issue; 3) Hit send.

Nachteile

I had a bit of an issue trying to get some of our staff to adopt the new process of using an app to submit work order requests - even though it couldn't be any easier. By old (inefficient) habits, they still wanted to text, email, call, shout-out, etc when there was an issue. As much as I tried to encourage them to use the app in these instances, I couldn't ignore their requests - which just further conditioned them to head in the wrong direction. After mentioning this issue and asking for a "Requester tab" to be available when creating a new work order, the MaintainX team worked to build this suggestion into their software (shout-out to Hugo!). Now I have the secret weapon to gently nudge our staff to learn the ease and benefits of using the MaintainX app!

Vorteile

It has all the basics that's needed for maintenance of assets and ability to include other suppliers to the WO's which is trackable.

Nachteile

If Meters can also create a notification especially for vehicle mileages when it is due for servicing based on the odometer readings that is input into the program per asset. This helps track and assist in the maintenance of our vehicles and other assets that requires servicing after X amount of hours or km's of operation.

Vorteile

It is easy for everyone to use, all the requestors had to have was a smartphone and they were able to create a work order

Nachteile

it is hard to distinguish between current, scheduled and future work orders in the database. I would also like to see a clear picture of actual downtime of equipment.

In Betracht gezogene Alternativen

UpKeep

Warum MaintainX gewählt wurde

it was not user friendly

Zuvor genutzte Software

eMaint CMMS

Gründe für den Wechsel zu MaintainX

whe liked the functionality of the system

Vorteile

I really enjoy the simple user interface and the ability to customize reports, views, and settings. The instant feedback on work orders and field team progress is very helpful. I especially like working with the MaintainX team, they have been a pleasure to work with throughout the years! They've worked hard to bring out features as quickly as they can and really worked to develop an amazing platform.

Nachteile

There are some limitations with managing inventory in multiple stock locations. The parts management system didn't fit our use case super well and we found it difficult to fully utilize. I do wish the platform could just do more things in general, which I know they're working on, but it's hard to have a one-size fits all and that's okay.

Vorteile

I have been searching for a good maintenance software for a long time. When I came across MaintainX I was a bit skeptical, but quickly found that it was the right software for me and the company I work for. As soon as I signed up for the free trial, I was greeted with an email from their staff, and to my surprise, when I had a question I was responded to immediately.

Nachteile

The only down fall to this software is that I have quite a few staff members that will be requestors, but they do not speak English well and it would be best if there were a translator option from Spanish to English and vice versa, but I have been informed by the staff that they are working on that part of the software now. I hope that this comes quickly as it would ease the pain of trying to improve communication with some of my staff.