Cin7 Omni Erfahrungen

Vorteile

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Nachteile

No ability to digitally pick items in a warehouse

Vorteile

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Nachteile

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.

Gründe für den Wechsel zu Cin7 Omni

Value for money, particularly in terms of functionality.

Vorteile

It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7

Nachteile

1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."

4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.

Vorteile

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Nachteile

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Vorteile

- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.

Nachteile

- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.

- Onboarding is expensive but if you have a great onboarding specialist it is worth it.

- Can be laggy

- Some features could be more fleshed out, especially in the B2B but they are working on that.

Vorteile

First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it.

Nachteile

As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side.

Vorteile

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Nachteile

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Vorteile

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Nachteile

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

In Betracht gezogene Alternativen

Shopify Plus

Warum Cin7 Omni gewählt wurde

Trade gecko is sunsetting and Unleashed couldn't support variants and Shopify locations.

Vorteile

Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business.

Nachteile

Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it.

Vorteile

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Nachteile

Way to insert all the products.Videos not all of them in order.

Vorteile

Cin7 Promises to do all the things you need

Nachteile

Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support.

In Betracht gezogene Alternativen

NetSuite und SAP Business One

Warum Cin7 Omni gewählt wurde

We needed a system that we could rely on and a support system that is existent

Gründe für den Wechsel zu Cin7 Omni

Price and Functionality looked great, but the reality on the inside has been a horrible experience.

Vorteile

I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well.

Nachteile

My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order.

Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day.

Vorteile

To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously.
Support when going live is good, i had pages of questions over several days, all of which have been answered.

Nachteile

There are still manual processes required when it comes to Xero however the time savings and automation are obivous.

Vorteile

Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons)

Nachteile

Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work.
POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary.
Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues.
Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent.
Price was raised by 30% this year with no added improvements

Vorteile

API integration with Ecommerce shopping cart such as Shopify & Esty is great and seamlessly. Customized report is a powerful tool and Cin7 came with many great functionalities for a light ERP system. My second onboarding specialist, [SENSITIVE CONTENT], is amazing, always responsive and willing to help. My 3PL integration engineer, [SENSITIVE CONTENT], is wonderful. He has been the rockstar who not only helped us with building our integrations, but also help resolve many issues that other people created and/or cannot help!

Nachteile

There were many hiccups started with our sale person who messed up our monthly bill and did not even get our Company Name correct! Other problems such as Cin7 does not work with multiple tracking # in one order, BOM components does not get shipped with BOM parents, etc. I had to continuously chase and escalate different work arounds with their team to get things moving.

The biggest challenge for us is until now, 3 months after going live, we kept find out more and more issues with the EDI files that was built initially. Some issues was addressed thanks to [SENSITIVE CONTENT]. Others were extremely hard to resolve due to the fact that " the issue was not raised during implementation". After numerous email exchanges, instead of recode/ remap data on our EDI file, they told me to edit data on each order manually and went MIA.

Due to many coding & mapping mistakes with the initial EDI setup that was not address until live. We had to re-process many EDI error files which caused our EDI processing bill from trading partner increased another $2,000.

As I am writing this review with many built-up frustration, we have not been paid by our vendors since Cin7 started due to the EDI invoice files error and their customer support team has not resolved this.

In Betracht gezogene Alternativen

NetSuite

Warum Cin7 Omni gewählt wurde

Great Inventory Management Module

Vorteile

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Nachteile

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Vorteile

New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Nachteile

The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Vorteile

Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Nachteile

cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.

Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Vorteile

Inexpensive for a small number of users, reasonably good integration and training process that doesn't take up too much time.

Nachteile

The list is growing. There are lots of things the system just doesn't do well. Version Control of Products is poor, there is no ability to mark some products as GST-Free, there are very limited template options, you can't "copy" prior orders, if you receive partial payments (eg a deposit) then there is no oprtion to charge credit card fees (you have to wear these, or add a manual line entry). You can't have negative priced products, so if you want to apply discounts and keep track of these (e.g. vouchers or reclaimable govt subsidies) it is impossible. I think it's just not a good all-rounder. Maybe its ideal for selling t-shirts, but we have importing, 3rd party contract manufacture, dropshipping (god, that's painful in Cin7) and wholesaling. Cin7 is so far not up to the task.

If you are planning to buy it, don't do so as a start-up. The implimentation period is very helpful but wasted if you are not at full commercial fuction. If you are already operational and selling, feel free to change if the system suits you, but don't "start" a business with Cin7 becuase you'll drop out of the implimentation service before you find all of the problems.

Vorteile

I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.
Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

Vorteile

- Inventory management
- allocation of landed costs.
- reporting

Nachteile

- bank reconciliation (area for human error)

Vorteile

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.
The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.
Seemless integration to xero and shopify make life a breeze.
We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.
The reporting is great and the Smart Buyer software has made our lives easier.
Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.
An awesome product that keeps getting better and better.

Nachteile

Being in South Africa some times support takes awhile.
Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.
Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Vorteile

The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Nachteile

The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

Vorteile

The communication to Xero for accounting.
Order management is okay and my experience is improving as we become more familiar with the system

Nachteile

The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved.