Xero Erfahrungen

Vorteile

Professional double entry software at a very affordable price
Accommodates both cash and accrual accounting
Links to financial institutions to get transactions
Uses standard importer recognized by the financial institutions instead of just trying to log in remotely (and triggering fraud alerts)
Can match multiple invoices to a single deposit transaction imported from bank
Can keep using Xero as company grows

Nachteile

Pre-existing expense categories/descriptions don't map 1:1 with IRS definitions, so I'm having to go back to all my receipts to make sure expenses are entered in proper accounts because I didn't realize this when I switched
More difficult to focus on specific expense categories to check transactions
Have not been able to import historic data from previous app (possibly because it's not double entry) so I am still paying the subscription on that software to retain access to my data
No integration with Craftybase, so I have to enter supply purchases and customer invoices there independently

In Betracht gezogene Alternativen

Quickbooks Online

Warum Xero gewählt wurde

Outright depends on importing data from financial institutions but they were extremely unreliable (apparently they don't use a standard importing service and my credit union kept flagging them as hackers for remote logins) and customer service kept giving me the runaround. It also isn't "professional" double-entry bookkeeping and can't be audited. Outright can't handle Cost of Goods Sold properly and requires manual workarounds. It can't generate professional reports needed when applying for loans.

Zuvor genutzte Software

GoDaddy Online Bookkeeping

Gründe für den Wechsel zu Xero

QuickBooks introduced a special product for Etsy integration, but early adopters had problems with data disappearing and no way to recover it. Otherwise, the cost of QuickBooks to cover the same features I use in Xero would have been very expensive; even a QB consultant told me it's overkill for a business of my size. I forget which other products I looked at, but Xero was recommended by several owners of similar businesses.

Vorteile

Overall I was really impressed with the Xero layout. Particularly the project management module was great in Xero. Pricing is good, and it offers many features more expensive solutions don’t.

Nachteile

Reports on purchases were a little different than expected, but I found a workaround. Wish I could customize reports with a report builder.

In Betracht gezogene Alternativen

FreshBooks und Quickbooks Online

Gründe für den Wechsel zu Xero

I chose Xero for my client due to the project tracking ability and the ability to do it from the app. Other softwares can’t manage projects from the apps.

Vorteile

It is a cloud based that is the main attractive in Xero and we can access from any where . It is easy to use and provides a 30 days free trial period which enables to know whether the software suits our business we can have unlimited users and have a real time bank reconciliation

Nachteile

I would like to say it not as cons instead if this area is improved then the software will be one among the best. The inventory module is so basic.

Vorteile

customer service is great, even for an SMB like ours, we get good response times and knowledgeable people. the system is very easy to use and has great functionality for managing our sales and supplier invoices so that we can keep track of our cashflow accurately. Apps library is great and has everything that we need.

Nachteile

certain functionality around automation and AI is not there but can be added via connected apps.

In Betracht gezogene Alternativen

QuickBooks Desktop Pro und Quickbooks Online

Warum Xero gewählt wurde

needed more functionality and fewer manual processes

Zuvor genutzte Software

Sage Business Cloud Accounting

Gründe für den Wechsel zu Xero

Allowed for a more flexible account and functionality was better than other solutions and better connected to other apps and services

Vorteile

The software is easy to setup, easy to use, very transparent and well-supported by many accountants. It is designed with the end-user in mind, rather than the accountant. Depending on your package, it allows filing direct with IRD for GST and Payroll.

Nachteile

There is no phone support, only via a web portal. Some matters are not documented well in any of the Xero-supplied "how to" e.g. best practice for issuing dividends.

In Betracht gezogene Alternativen

MYOB Business

Warum Xero gewählt wurde

Accuracy and time.

Zuvor genutzte Software

Microsoft Excel

Gründe für den Wechsel zu Xero

Easier to use.

Vorteile

We started on a free trial, and I can say the hype of Xero is truly worth it. Our company is based in the UK, and we integrated payroll with our banking system to handle payments. Xero easily integrates with our company with our payee code and also connects to other payment systems, allowing us to automatically check for complaints with our staff.Xero covers all tax-related payments (such as national insurance and government tax) once you are fully integrated. Furthermore, Xero manages all aspects of accounting, payroll, and compliance in a single system, allowing us to directly report our finances and financial transactions to HMRC and the company.It's truly an all-in-one platform that is worth the hype.

Nachteile

Have a feature for companies with smaller transactions (startup plans).

In Betracht gezogene Alternativen

Sage Business Cloud Accounting

Vorteile

1. Xero is easy to use.2. You can manage your finances and stay organized with Xero.3. You can use Xero to track your expenses and income.4. You can use Xero to manage your bookkeeping and tax obligations.5. Xero offers a free trial so you can try it before you buy it.

Nachteile

There are a few cons to using Xero that should be considered before using the program. One of the biggest cons is that Xero is a cloud-based program, which means that users must have an internet connection in order to access and use the program. This can be problematic for users who do not have a reliable internet connection

Vorteile

Hundreds of third party software integrations Simpler layout and very easy to use,also includes a mobile app.

Nachteile

The limitations on invoicing when using the entry level plan and it doesn't provide customers with a support phone number for quicker response when you stuck

Vorteile

It is very easy to use. It is most effective software to keep bookkeeping properly through their different accounting features. It has better accounting features Like; Payroll, Reconciliation, Payable and receivable so on.

Nachteile

Report generating is too limited otherwise it is nice to use .

Vorteile

the feature I did like and that's helpful the most is the "Invoice menu" its easy to run, easy to create an invoice for clients. It really add value to my business.

Nachteile

I think they should work on their pricing, and sometimes the app crashes that you would have to reinstall before you can access it again.

Vorteile

Xero's main benefit to us as a mid tier accounting firm is the ease of importing information. It supports multiple bank feeds on a reliable basis and its open API allows for the support of many add in apps

Nachteile

Being a non-technical software, it does sometimes give the impression of not being as robust in terms of ease of change of prior information. This can be overcome by locking down periods, one just has to remember to do this though.

In Betracht gezogene Alternativen

Sage 50cloud Accounting

Warum Xero gewählt wurde

The capital development expenditure and size of Xero simply mean that it is outpacing other software in terms of speed of development, effectively future-proofing our practice.

Zuvor genutzte Software

Sage 50cloud Accounting

Gründe für den Wechsel zu Xero

The main factors were cost and engagement with the Xero South Africa team

Vorteile

Xero serves well as an "out of the box" accounting system, not unlike Quickbooks. It also has more functionality and use internationally, making it a superior choice to QB if your business operates on a global, multicurrency basis. There are some solid automations which can be implemented with Xero as well, and the canned reporting generally suffices for the majority of basic financial needs.

Nachteile

Xero lacks the open customization options that software like Netsuite or Dynamics offers. For a small business this will often be fine, but a scaling operation looking to automate many functions based on unique business needs may someday find they have outgrown Xero and need to undergo an (often painful) ERP migration.

In Betracht gezogene Alternativen

QuickBooks Online Advanced

Gründe für den Wechsel zu Xero

International features are superior, and ability to manage multiple subsidiaries based in different countries is more manageable in Xero.

Vorteile

- Affordable and cost less for startups and small businesses
- Includes fixed assets and inventory management in all of its plans
- Very user-friendly especially during migration or conversion of data
- Allows unlimited users
- Friendly 24/7 customer support

Nachteile

- Some countries lack a built-in payroll option.
- Customized reporting options are still limited. I wish Xero can allow you to create your own report.
- The contact list of customers and suppliers is mixed together and needs to set-up manually to organize.

In Betracht gezogene Alternativen

Quickbooks Online

Warum Xero gewählt wurde

Excel and spreadsheets for bookkeeping and accounting become very hard to maintain over time and can be time-consuming. Additionally, it is also prone to errors and data corruption. Therefore, it is not sustainable especially if you are growing your business.

Zuvor genutzte Software

Microsoft Excel

Gründe für den Wechsel zu Xero

Xero is more commonly used by my target market: New Zealand, Australia and Malaysia.

Vorteile

I loved how easy it was to integrate XERO with my bank accounts and Paypal. XERO seamlessly connected and kept my balances up to date. I also liked how easy it was to invoice clients and connect invoices to Paypal or Stripe.

Nachteile

Unfortunately, the reconciliation process in XERO is a no-go for me. Rather than the Quickbooks and standard approach, where you do a monthly reconciliation against a bank statement, XERO had no such function. Once an item was matched up to a bank transaction, it was considered "reconciled." No option to close out a month and double-check transactions. I went back to QBO to get that feature.

In Betracht gezogene Alternativen

Quickbooks Online

Warum Xero gewählt wurde

I wanted better connection with online banks. At the time, XERO performed that better than QB.

Gründe für den Wechsel zu Xero

I wanted better connection with online banks. At the time, XERO performed that better than QB. I have since switched to Quickbooks Online.

Vorteile

Xero has everything for startup companies and small businesses. Their software is 10 out 10 on user interface. It was born in the cloud and continues to exceed Quickbooks by a long shot. Most everything Quickbooks has added to its software in the past 10 years, is because Xero did it first.

Nachteile

The software does not have a tax add-on when compared to Quickbooks (Intuit). They are plenty of integrations to solve this issue but it would be nice to have. Integrating bill payment is more difficult compared to Quickbooks as well.

In Betracht gezogene Alternativen

QuickBooks Desktop Pro, QuickBooks Desktop Enterprise und Quickbooks Online

Gründe für den Wechsel zu Xero

Xero has better pricing, pricing options, features (fixed assets module), reporting, integrations, reconciling than its competitors. For example, if you import 500 transactions into Quicks incorrectly, you have to delete them all one by one. You can batch delete data in Xero. Quickbooks also does not have cash vs accrual basis accounting. You literally cannot make accrual journals in Quickbooks.

Vorteile

As a former quickbooks user of about 20 years, it was a big deal to switch platforms. At first glance it looked like it would do everything we wanted. I loved the price point, the interface and relative ease of use. The multi currency was great as was the ability to integrate with Stripe. You make a lot of compromises to save on the huge monthly cost of quickbooks but there are workarounds.

Nachteile

There are so many things that are just common/must have's for any business. Things like progressive billing, job costing and even the ability to make your own journal entries are missing. We had to hire a consultant and spend around $800 just to get it to add purchases easier to the mix with HubDoc. You see job costing catagories at the invoice level but not software or 3rd party app to back it up. The single most annoying thing about it is the support. It's non existent. You complain, They tell you its not a problem and ignore your requests. I struggle daily with the search function. I can't get about 50% of my searches to work. The clients I'm looking for are entered. I'm typing them in fine but you often have to visit contacts menu and find them manually by quote number or just never ending scrolling. Upon complaining numerous times the best they can do is say "it might take up to two weeks for your contacts to sync. " Xero: It's 2020 and the dark ages of cloud software have passed. You need to fix the search function and add job costing to be considered a contender. So here we are in 2020, manually adding each of our sales to a spreadsheet and adding the subsequent bills to it to see if we made $. They make it incredibly hard to contact support and they are quite unresponsive when they do reply to your ticket. They try really hard to push you to support forums, where there are literally hundreds of complaints on the same issue with the ability to comment closed.

Vorteile

The ease of use is fantastic, and a beginner is able to self-teach quite easily with the fantastic guides and webinars that are available from Xero. The support is also exceptional and I have always had my queries answered in great detail and very quickly.

Nachteile

My main issue was that I would like to be able to create different delivery addresses on invoices that have one invoice address but different delivery locations, as it's important to specify. To workaround we write it in the body of the invoice, however with previous systems we have been able to enter multiple delivery addresses, for one invoice address and select the required one each time.

In Betracht gezogene Alternativen

Quickbooks Online

Gründe für den Wechsel zu Xero

We watched several comparison videos but it was the ease of use that sold us. I had used Sage and Zoho books in the past and knew that I didn't want to use either of them again, and I was so pleased that we chose Xero as has been fantastic for us.

Vorteile

Ease of use - seriously. Nothing comes close. And trust me, I've tried a number of accounting software and they're all a nightmare to use unless you're an accountant.

Nachteile

Customer support could be quicker, and phone support would help.

In Betracht gezogene Alternativen

QuickBooks Online Advanced, Sage 50cloud Accounting, QuickBooks Desktop Enterprise, Sage 100 und Quickbooks Online

Warum Xero gewählt wurde

Sage 50 Cloud was supposedly a cloud based software, but it wasn't truly cloud based, and it had all the legacy horrid pains associated with any Sage accounting system.

Zuvor genutzte Software

Sage 50cloud Accounting

Gründe für den Wechsel zu Xero

None of them were truly cloud based. All of them were horribly complicated, made for accountants and not at all user friendly.

Vorteile

Xero have been designed to be used by non-account business folks. However, once the data has been listed an accountant has a great tool to use to finish the company financial records (Monthly, Quarterly & Annually). It is also priced at a rate that works for most business owners.

Nachteile

I really do not know of any areas within the software that I can list as "Least" liked. I do not know of any significant problems which I believe need correcting.

In Betracht gezogene Alternativen

QuickBooks Desktop Enterprise

Warum Xero gewählt wurde

I found Xero to be better designed for the average business owner at a lower rate.

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu Xero

Because of its design for the business owner.

Vorteile

Xero is very feature rich and this is supported even further by the various additional third party services you can plug into Xero, such as receipt capture and upload or building your own app. The web functionality looks professional to use and the reports are simple to create and understand.

Nachteile

When using the API connectivity, there is a limit of 10,000 transactions a month which depending on the business size, can be hit quickly. Additionally, there is no option to upgrade to remove this limit.

Vorteile

What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion.

Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.

Nachteile

There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough."

The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero.

It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.

Vorteile

Great design, intuitive, great support files and videos, invoicing features are very good, being able to add files to transactions is a big time saver, the fact that it is a full accounting system is great in its price range, although for more complex features you may need an add-on application for example full stock management and stock control.

Nachteile

The way the contacts database has been developed could be improved to make importing and exporting data easier, that has improved recently with the addition of client codes field. Also greater flexibility of controlling features a user can access would be great.

Vorteile

Cloud availability, choice between manual or automatic accounting, incredible reports, easy to print, beautiful, fun to use, don't have to be an accountant to use it, fantastic break-down of categories and overhead vs. cost of goods. Shows great percentages - growth overall, percentage of sales per category and percentage of expenses per category - easy to understand the nuts and bolts of your business with Xero and make quick changes to your business model when a problem arises.

Nachteile

Balance sheet leaves much to be desired - harder to figure out than the rest of the software and difficult to understand in conjunction with the profit and loss. It's not possible to see a comprehensive financial picture - perhaps what makes it so great for non-accountants is its simplicity makes it hard at times to get into the nitty gritty. The billing aspect of Xero is atrocious, just really, really bad. Invoices on "repeat" stay in a strange ticker until you command them to be sent, it creates a lot of problems. Definitely have a separate billing software if you use Xero, especially if your clients are on subscriptions. I wish it integrated better with a growth planning tool - integrates with CRMs fine but doesn't help you look into the next couple of years, or present a future picture to investors.

Vorteile

- Brilliant design and straight forward full accounting system yet detailed enough to allow user to create management reports.
- It allows direct bank feed letting the book-keepers not to worry about importing bank statements and processing detailed bank reconciliations.
- It also integrates with third party softwares to import direct feed which helps automation possible helps save time.
- It also offers partner programs for external book-keepers and accountants to work on different client books which is a new features other softwares have failed to offer.
- Great price.

Nachteile

- Payroll function is capable to deal with straight forward payroll matters. when dealing with complex calculation, Xero seems limited in its functionality.
- The tracking categories are limited to only two lists. It would have been great if it would have had an option to increase the number of categories to suit individual need.

In Betracht gezogene Alternativen

Quickbooks Online

Vorteile

Love the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant.
As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero.
I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.

Nachteile

One thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt.
Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.