Atera Erfahrungen

Vorteile

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile

Ich habe tatsächlich noch keine Nachteile erkannt

Vorteile

We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Nachteile

Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

Vorteile

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Nachteile

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

In Betracht gezogene Alternativen

SolarWinds Service Desk, NinjaOne, Autotask PSA und Zendesk Suite

Warum Atera gewählt wurde

I needed something with more options, and functionality.

Zuvor genutzte Software

Spiceworks

Gründe für den Wechsel zu Atera

Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.

Vorteile

The price point for this product is excellent, if it worked properly.

Nachteile

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Vorteile

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Nachteile

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

Vorteile

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Nachteile

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Vorteile

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Nachteile

Additional Atera features are only available as an additional subscription.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Pricing and additional value with discounted 3rd integrations.

Vorteile

I can do most everything I need with this software and an email account.

Nachteile

The "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.

In Betracht gezogene Alternativen

NinjaOne

Gründe für den Wechsel zu Atera

Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time.

Vorteile

I like reliability and access to management console everywhere

Nachteile

When install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Kaseya VSA

Gründe für den Wechsel zu Atera

Price play a lot , and capability for a software

Vorteile

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Nachteile

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Vorteile

I like the price and the features that come with it. Especially the integration with Webroot!

Nachteile

It is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.

Vorteile

The Cost is almost unchallenged & very easy to implement.
Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Nachteile

Limited reporting when compared to the competitor and limited network features for monitoring.
SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

In Betracht gezogene Alternativen

N-sight und ConnectWise Automate

Gründe für den Wechsel zu Atera

Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.

Vorteile

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Nachteile

Billing of third party applications does get confusing a bit.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Atera gewählt wurde

Simplehelp just didn't have the wow factor or any additional features

Gründe für den Wechsel zu Atera

Atera pricing was just much better for my scenario

Vorteile

I like the intuitive nature of it and how it is always evolving.

Nachteile

I would like atera to integrate with active directory. It would be extremely useful if end users could log into the portal with their same windows credentials.

In Betracht gezogene Alternativen

SolarWinds Service Desk und ManageEngine Endpoint Central

Gründe für den Wechsel zu Atera

I chose Atera for the ease of setup. It was a cloud product and required very little setup. I needed a ticketing and Asset management tool quick.

Vorteile

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Nachteile

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Vorteile

Our MSSP at the time had encouraged us to try to buy ConnectWise from them the bill was going to be 160k, this is because we have many stable systems and our users change very little across the network so we had 3 techs and 500 computers. Atera charges by the tech and gives you unlimited devices meaning our 160k bill which we Absolutely needed to have was converted to about 8k by changing from Connect-Wise to Atera.

Nachteile

It forced me to learn to script because I now have the ability to deploy a script remotely on all devices, This is because Atera can reach any device connected to the internet, even when our users are not on our local network. I can still send command prompts or PowerShell commands individually but to really be able to maximize the function I had to learn to put a script into Atera with an MSI upload (since our devices are not always in the local network i am no longer forced to wait till they connect to push out a GP update) to run an install across all 600 of our devices at once. I guess you could say it was a blessing in disguise though.

Vorteile

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Nachteile

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Vorteile

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Nachteile

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

In Betracht gezogene Alternativen

Zoho Social

Warum Atera gewählt wurde

cost

Zuvor genutzte Software

SolarWinds Service Desk

Vorteile

Low cost of entry and low monthly cost
No cost for per agent
VERY easy setup
VERY easy to use

Nachteile

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

Vorteile

Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!

Nachteile

There are some automation options for ticketing and RMM that aren't available yet.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect, N-sight, Zoho Desk und NinjaOne

Warum Atera gewählt wurde

Cost and features

Zuvor genutzte Software

Autotask PSA

Vorteile

Remote connectivity and alerting of critical mass on server infrastructure

Nachteile

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

Vorteile

We love the white label branding and the assorted options to access our clients via multiple remote tools.

Nachteile

There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera.

Vorteile

Price Model per Technician
Well Designed Interface
Well Designed Tool System
Responsive Atera Support

Nachteile

Would be great if they offered reasonable prices consulting services to understand and implement IT Automation / Patching / Scripts, etc.

Vorteile

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Nachteile

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Vorteile

We use Atera to monitor critical services running our servers used for web applications. The alert management helps us keep a track of any issues in our production environment.The alerts setup is quite easy and user friendly.

Nachteile

The patch management is a little bit complicated in terms of understanding ,deployment & management.It's quiet confusing at times, this should be resolved.