Nutzerbewertungen im Überblick
Über AdvancedMD EHR
AdvancedMD ist eine einheitliche Suite mit Softwarelösungen für Organisationen in den Bereichen psychische Gesundheit, Physiotherapie und Gesundheitswesen sowie für unabhängige Arztpraxen. Zu den Funktionen gehören Praxismanagemen...
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- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
AdvancedMD is good
Overall it was good experience by using AdvancedMD and I recommend it to others as well.
Vorteile
Working in AdvancedMD is good and it's user friendly.
Nachteile
Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Solid System
Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements.
Vorteile
AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.
Nachteile
As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.
Antwort von AdvancedMD
Thank you so much for taking the time to submit this review. We are submitting your enhancement suggestions to be reviewed by our product team.
- Branche: Luxusgüter & Schmuck
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Medical Billers Dream Software, Find your codes quickly and accurately.
I love this software and how easy it was to use. It has all the updated codes from this year I need to bill and submit claims to insurance companies.
Vorteile
I like the search engine AdvanceMd uses, I can search by keyword or code number.
Nachteile
The graphics are a little outdated but the softwares functionality out weighs that by far.
Die besten Alternativen zu AdvancedMD EHR
- Branche: Medizinische Praxis
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
AMD is NOT Advanced
It was ok at first, but all of their bug fixes makes it worse...
Vorteile
Once you learn your setup, it's very nice and organized.
Nachteile
Someone has to set it up properly, it's slow, half the time it doesn't work
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
AdvancedMD, a Ferrari running on Volkswagen beetle tires.
My experience is very positive when using their telehealth (we are 100% telehealth) function, talking to the patient with the patients' depression and anxiety ratings displayed on screen, color coded, using the templates I built for our use-cases. Then when I go to the prescription function, if there are CIIs, things get frustrating. I now prepare the CIIs to send the day before, but that takes 15 to 30 minutes per day that I'd rather spend doing something else.
Vorteile
AdvancedMD modules do what they were designed to do, and they do it in an efficient and well-designed flow. I had to have 5 third-party products integrated through the API of my last EHR to do what AdvancedMD does (1. send out and receive rating scales and display the results in the appointment, 2. conduct Zoom appointments, 3. have documents e-signed, 4. collect fees within the portal, 5. send out patient satisfaction surveys after our appointments and push the positive reviews to the internet). Other features of AdvancedMD includes the ability to create a treatment Team that can include outside providers, to whom notes can be automatically faxed, which is very useful (our best marketing should be our work). It also automatically notifies patients via text when prescriptions have been sent. The template system is very powerful. It includes the ability to create calculation fields. The final note uses MS Word merge fields, so in designing your final note you can pretty much do anything that MS Word can do. I designed our final note in MS Word to include the results of the depression and anxiety ratings scales in a vertical table on the left 25% or so of the page with color-coding by value of the answers against a faint background color from our logo color pallet. AdvancedMD is criticized for "hidden fees", but these are simply the costs of the modules one wants to have and use in one's iteration of AdvancedMD. The advantage of paying for the feature is that it works, and it works well.
Nachteile
Inexplicably for such a well thought-out and designed piece of software, AdvancedMD uses DrFirst to validate e-prescribing of scheduled medications. The EPCS function of DrFirst requires that one select each medication to be sent (Why? We selected the medications to send already...click, click, click). Then you have to enter a unique password (Why? We've signed into AdvancedMD already), and then you have to enter a 6 digit code from SymanticVIP (whatever) that expires every 30 seconds (Seriously?) tap, tap, tap, tap, tap, tap. My previous EHR, which was designed to minimize engineering costs and was very inefficient, used ID.me on the phone to authenticate sending scheduled meds. Select the meds, hit send, enter the EHR password with one click because the EHR remembered it, and on the phone a column popped up, tap it, and done. Oh, how I miss those days. AdvancedMD also does not have a duplication function for prescriptions, so if you want to send 3 copies of a CII, you have to create each one, one at a time. Yes, once sent you can use the Send w/edit function to resend them, but that brings up 3 instances to resend into which you have to enter the fill date one prescription at a time. My previous EHR entered fill dates automatically with their duplicate function. Overall, I'm glad I changed from my previous EHR to AdvancedMD, but the DrFirst-based prescribing of scheduled medications creates pain every time I use it, which is many times each day.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Worst Ever
Worse EHR I have ever used
Vorteile
Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR
Nachteile
Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names [SENSITIVE CONTENT]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Its Complicated
When it works well I am pretty pleased with the software, but I feel I have had to spend way too many hours trying to get things worked on and fixed, on the phone, on conference calls, and emailing or personal time troubleshooting problems. My job is being a PT and not chasing down software companies to get their job done right. I believe they should provide a customer support person designated to our practice that knows our workflow and has a direct line to work with.
Vorteile
The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.
Nachteile
We have a hard time with troubleshooting software problems due to the complexity of the software and the customer support has not been pleasant to work with, often times waiting for over an hour on the phone to get some simple questions answered, emails that go weeks with no response, and problems that go months without being fixed. Also, it would be nice if there were some more automated features such as visit number tracking on patients chart and on patients notes for Physical Therapy, alerts or prompts for progress notes.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
AdvancedMD is an excellent well integrated PM/EMR
I have been happy with Advanced MD and it helps me run my solo medical practice efficiently.
Vorteile
I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable.
Nachteile
It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well.
- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
New User for multiple clinics
We have installed this for a number of clinics in the last several months with more to come. After the normal hurdles at the start we are starting to really fly and our clients are very happy.
Vorteile
Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.
Nachteile
A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.
In Betracht gezogene Alternativen
EpicWarum AdvancedMD EHR gewählt wurde
Change in support of non therapy offices. Glad we made the switch regardless.Gründe für den Wechsel zu AdvancedMD EHR
We looked at a large number of products and AdvancedMD offered the best value that still allowed for customizations that our various clients needed.Antwort von AdvancedMD
Thank you so much for taking the time to leave the review.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Not for everyone
If there was a glitch, then getting support to fix the glitch was a nightmare. When I finally gave up, manager of support services helped but not until I had 2 weeks of downtime.
Vorteile
The mobile app was amazingly easy to use.
Nachteile
Too many choices- made workflow confusing to user
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Do NOT Use!!
The most horrific experience ever! Worst part is their contract has limits to their liability so even though their breach in contract resulted in over $630,000 in contractually adjusted charges for surgeries and another $300k in E/M collections, they only are responsible for paying $9k in both actual and punitive damages.
Vorteile
That we stopped using them and switched to Athena.
Nachteile
They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.
Gründe für den Wechsel zu AdvancedMD EHR
seemed like it would have better functionality for my specialty, but it didn’t- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Awful experience
Vorteile
I like Nuemd and I thought this would be an easy transition; however the service is NOT the same and much worse.
Nachteile
Transfering to Advamced MD was the worst decision I made. I had countless issues with the billing department and patient statements are ALWAYS wrong. I had to do double the work just to correct the mistakes Advanced MD created. Patients would call upset because they were getting statements in the mail stating they had balances, when in fact AdVanced MD was not posted EOB's correctly. Now I am stuck with paying thousands of dollars every month with a company that causes me more issues, which requires more time.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Advanced MD Review
We had a rough transition with Advanced MD but overall it has gotten a lot better and we don't have hardly any issues with the system.
Vorteile
There are multiple options to do things, which makes it user specific. I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.
Nachteile
The help file can be difficult to use. On the PM side, you can hit F1 and it will pull up the help file for the screen you're in but that doesn't work for EHR and finding the correct help file can be difficult.
I haven't had a lot of luck with tier 1 customer support. I find it to be very frustrating to call and have a lot of times found the answer myself while waiting on hold. We feel very "nickle and dimed" by the company.
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
PM is great, EHR is just okay
Overall, I am very happy with the PM and "2-3 out of 5" happy with the EHR. Once you become familiar with the difficult quirks, it just becomes second nature. However, what is "second nature" for me now would be appalling to someone who is familiar with a most customizable, more user-friendly EHR.
Vorteile
The scheduling part of Advanced MD is so intuitive. To move an appointment, just click, select "move", and click on the date and time you want instead. I like how you can customize the time intervals, color code appointment types, and assign each a default length of time. Adding a patient is easy. Making billing notes, sending messages/tasks, entering patient info, are all quick and simple. There are nice features in the EHR, such as being able to pull in medication history from a national database, look up pharmacies, customize acronyms and use pull-down menus to drop in often-used phrases.
Nachteile
Actually customizing the templates is quite difficult if you have not been formally trained by Advanced MD specialists, which costs extra. Trying to figure it out yourself online via training videos is next to impossible because it is not customized to your situation. Also, finding training videos to answer specific questions is also near impossible. In order to print a note out, you have to select a "WordMerge" option from a menu, then click several times until a word document opens up, which you can THEN print. Far too many clicks just to print out a note, in my opinion. I have not found a simple way to print out all of a patient's notes, so I end up repeating this process many times when an entire medical record is requested -- VERY time consuming. Advanced MD offers all sorts of conferences and trainings, but they all cost outrageous amounts of money, and most are in a location where you would have to travel to get there. I wish training was more accessible and not so costly. I wish creating templates were more intuitive and more easily done by a regular run-of-the-mill user.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Mostly Good
AdvancedMD has done a superb job with their support team, I really can't say enough about their level of professionalism, expertise and willingness to go above and beyond to help with almost any situation. I've used other practice management products and AdvancedMD is by far the most user friendly.
Vorteile
I really don't know where to begin with the Pros of AdvancedMD. I might have to say the Video Training Library is one of my favorite parts of AdvancedMD. It is a guide or a visual aid to assist any user in the practice by displaying and explaining how things work. After any formal training a user may have questions or uncertainties with regard to posting payments, processing claims, adding demographics, etc. With pretty much one click of the mouse or F1 you have access to training.
The ease of use is another Pro to AdvancedMD, you don't have to be afraid to experiment or test different aspects of the Practice Management piece. I like how the product has evolved over the past 5 years and their social media piece "NEST" shows their willingness to relate to a younger generation of users while making it user friendly for us old folks too.
Nachteile
I would have to say the reporting piece is lacking from an accounting point of view, and the idea that Advanced Insight is available at a per provider fee is definitely not the answer I want to hear. The financial health of a practice can only be measured in numbers, increase the subscription to AdvancedMD and throw in Advanced Insight, it's a win win!
- Branche: Medizinische Praxis
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Do not rrecommend
Vorteile
Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.
Nachteile
I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Service, Feature Rich, Excellent Results
We have been customers for over 12 years and I have never found a product that offers as many features, better customer service, and overall return on investment. It has allowed our business to scale efficiently from day one, and provided us with a vehicle for cutting edge features, at a price that made sense for our business every step of the way.
Vorteile
The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.
Nachteile
There are still specific areas that do not allow full customization.
- Branche: Medizinische Praxis
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Occupational Therapists DO NOT USE
AFTER I signed a one year contract, my Implementation Trainer revealed she was a specialist in mental health. There was NO specialist in THERAPY. There were NO Occupational Therapy templates I could modify. I was told I could PAY MORE for someone else in another department to create all the templates I was promised and shown. The sales manager talked with me after several weeks and AGREED they could not and did not meet my needs. However, there has been ZERO communication after that. No return calls, no return emails. I continue to be charged monthly for a very expensive service I can not access. The unprofessional operation of such a large company is surprising and unethical. It is a breach if contract-yet I have not been released. The negative impact on my start-up company had been DEVASTATING, yet I can not get a response. I DO NOT RECOMMEND ADVANCED MD unless you are well established and not Occupational Therapy. I don't trust anything they say, as there is no follow up or consistently.
Vorteile
Has everything for most medical practices. Integrated billing.
Nachteile
The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Advanced MD is adequate
It was better in some ways for us (pediatrics) than our previous software. So far I have not found a great pediatric practice management software application.
Vorteile
It's pretty easy to learn. They have many videos and their tech support is pretty good. They do not outsource support which was important in choosing this software.
Nachteile
Most of the time it's very slow. We don't use the EHR part and only the practice management side so I don't know if that would make a difference.
- Branche: Medizinische Praxis
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Experience, Fantastic Support
Vorteile
Any time I have had an issue or a question on how to make something work for our needs the support personnel at Advanced MD / EHR have stayed on the phone and walked me through my question until I understood everything, they would then even make suggestions on how to make it more efficient. They always seem to go the extra mile every time you need them. The whole system from the support team to the software is easy to use and very multi-functional.
Nachteile
More detailed Advanced MD manual with step by step instruction on how to do things with out calling support, for example the exclusions tab in the Claims Center. It would be nice to have more detailed information as to how to fix the issues and when you need to delete and re-enter a charge after making corrections. The EHR is great as it is but having the ability to "lock" or "secure" an account completely, due to a patient requesting nothing be given out to anyone at anytime.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Best software yet
Generally positive, I wish the support line was available in WEST COAST time zone till 5pm or later, when questions would arise during the 1st year of implementation, and they were closed when we needed the most support.
Vorteile
The billing is exceptional to track payments and aging report
Nachteile
the telemedicine integration and lack of customer support for the clients I had. The clients had struggles navigating the online tele video conferencing and AMD did not help the clients, thereby they couldn't help me to connect with clients and visits were delayed and transitioned in sheer frustration to phone calls which were not reimbursed by the insurance. I have since quit using the tele med option and have a new platform and all my clients are happy and I am billing insurance effectively.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Best Medical Billing Platform
We have found the AdvancedMD billing and EHR to be the most advanced billing platform, extremely intuitive and easy to learn and use, and the training and support provided by AdvancedMD is top notch!
Vorteile
The platform features, functionality, and ease of use. Training and Customer Service is excellent!
Nachteile
There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!
Antwort von AdvancedMD
Thank you very much for taking the time to leave this review.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
STAY AWAY FROM ADVANCE MD
Customer service is horrible, you would wait for 30 min for help and as result they will not help you. They will put you on hold for every question you will ask them and for my experience they rarely solve a problem same day. Prepare to spend 2 hours without result. I opened case month ago and I am not sure when Advace Md resolve my problem. It is very frustrating.
Vorteile
Advance Md has ONLY decent PM system which is a billing. It's very easy to navigate and use the system.
Nachteile
EMR system is bad. You cannot scan documents as PDF directly from EHR, the only option to scan from EHR is TIFF program. By scanning through the TIFF creates problems, such as, printing your document in a half. The only way to scan as PDF is from PM system which has many steps to do your job. Advance Md works on this problem for 2 years and still didn't accomplish anything.
Nothing is in Alphabetical order, basically you would scroll up and down, till you find the right folder.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Satisfied Long Standing Client
We have been a client for many years are very satisfied.
Vorteile
Having been a client for many years we have been through the "growing pains" with this company. Overall it has been a favorable relationship. AMD is always improving on the client experience. Initially I was not excited about the feature of having to create "online cases" for issues/questions/problems due to the concern for turnaround time. Overall this has turned into a positive experience as I no longer spend time calling the client line for support and the response time with a resolution is usually within 24 hours. Having an assigned Relationship Manager who is very attentive to my specific office needs has been extremely helpful.
Nachteile
All software companies have there issues AMD is no different but I cannot identify one specific area that I would deem a "con".
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Advancedmd- Switch from Practice Fusion
It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.
Vorteile
Price point very competitive, especially for a solo practice
Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse
Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff.
Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone.
They offer a credit card billing module that works great with co-payments.
Nachteile
There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)