--- description: Reviews zu Voiso Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Voiso mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Voiso | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Voiso](/software/101501/voiso) # Voiso Canonical: https://www.softwareadvice.de/software/101501/voiso Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/101501/voiso?page=2) > Voiso ist eine Callcenter-Software, die Kundenservice-Zentren und BPO-Unternehmen (Business Process Outsourcing) bei der Verwaltung ausgehender Anrufe unterstützen soll. Die Administration kann das Dashboard verwenden, um die Leistung der Agenten anhand von Grafiken oder aussagekräftigen Analysen zu verfolgen, historische Berichte zu erstellen und verschiedene Metriken wie die durchschnittliche Anrufdauer, die Bearbeitungszeit und vieles mehr zu bestimmen.  Mithilfe der IVR-Funktionalität (Interactive Voice Response) von Voiso können Callcenter Warteschlangen verschiedenen Teams zuweisen und Anrufe automatisch planen und an bestimmte Agenten weiterleiten. Managende können Gesprächsaufzeichnungen in Transkriptionen umwandeln und Daten abrufen, indem sie verschiedene Filter, wie z. B. die Disposition der Agenten, das Gesprächsergebnis und mehr, einsetzen. Darüber hinaus können Nutzer Marketingkampagnen entwerfen und die Technologie der KI (künstliche Intelligenz) nutzen, um die Leistung von Dialern in Echtzeit zu verbessern. Voiso stellt eine API (Application Programming Interface) zur Verfügung, die von Agenten genutzt werden kann, um das System in verschiedene Anwendungen von Dritten zu integrieren. Das Produkt ist als Monatsabonnement verfügbar und der Support erfolgt per Telefon, E-Mail und über ein Anfrageformular. > > Bewertung: **4.7/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Voiso - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 24,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Algerien, Andorra, Argentinien, Armenien, Aserbaidschan, Australien, Bangladesch, Belgien, Bolivien, Bosnien und Herzegowina, Brasilien, Brunei Darussalam, Bulgarien, Chile, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador und 83 weitere ## Funktionen - API - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufer-ID - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Automated Attendant - Automatic Outbound Dialer - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing ## Integrationen (8 insgesamt) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.de/directory/3509/call-tracking/software) ## Ähnliche Kategorien - [Call Tracking Software](https://www.softwareadvice.de/directory/3509/call-tracking/software) - [UC Software](https://www.softwareadvice.de/directory/1556/ucaas/software) - [IVR Software (Interactive Voice Response)](https://www.softwareadvice.de/directory/1572/ivr-system/software) - [Telefonanlage Software](https://www.softwareadvice.de/directory/1714/business-phone-service/software) - [Kundensupport Software](https://www.softwareadvice.de/directory/4658/customer-support/software) ## Alternativen 1. [Ringover](https://www.softwareadvice.de/software/120988/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 4. [Aircall](https://www.softwareadvice.de/software/77031/aircall) — 4.2/5 (458 reviews) 5. [Amazon Connect](https://www.softwareadvice.de/software/352892/amazon-connect) — 4.5/5 (92 reviews) ## Nutzerbewertungen ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30. Juli 2025* | Informationsdienst | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Nachteile**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5. Oktober 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Nachteile**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### "A Reliable Operational Platform for Complex International Travel coordination" — 5.0/5 > **Verifizierter Rezensent** | *4. März 2026* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The IVR's skills-based routing is responsible for truly complex logic. We route based on language preference, customer tier, previous agent relationship, issue category and time of day simultaneously. It works flawlessly at scale. > > **Nachteile**: Documenting complex routing logic isn't natively supported in the platform. We keep external documentation because the visual flow alone is hard for new admins to fully interpret with so many variables. > > Customers were regularly transferred two or three times before reaching the right person and each transfer was an experience-destroying moment. Our first call resolution rate was 54%. After rebuilding our routing logic in Voiso, FCR went up to 83%. The routing engine is now our single biggest driver of customer satisfaction improvement and we didn't add a single agent to achieve it. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25. Februar 2025* | Großhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Nachteile**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27. Januar 2026* | Biotechnologie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Nachteile**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/101501/voiso?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/101501/voiso) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten