RemotePC Erfahrungen

Vorteile

Der Preis hat mich begeistert, deshalb haben wir dieses Tool ausprobiert.

Nachteile

Der Account konnte nicht mit einer seit Jahren gültigen Umsatzsteuer-Identnummer angelegt werden. Hin- und her mit dem Support geschrieben, schließlich einen Workaround gefunden. Das darf nicht passieren.
Das Setup war nicht möglich, wir haben es auch mit Support nicht geschafft, eine Verbindung aufzubauen.

Vorteile

its affordable, easy to use and troubleshoot. fast file sharing

Nachteile

pricing is per the number of computers which can sometimes be frustrating

In Betracht gezogene Alternativen

AnyDesk und Zoho Assist

Zuvor genutzte Software

AnyDesk

Vorteile

The product is very easy to install and has worked flawlessly. I am currently just using a one PC version to allow access to my home PC when I am traveling. Love the ability to drag and drop files from one PC to another.

Nachteile

It was a bit confusing on whether or not I had to install a remote copy of the software in addition to the software on the primary PC. Once I had the client installed in my browser, all was great. Audio from the remote PC has also been a bit scratchy and broken.

In Betracht gezogene Alternativen

AnyDesk

Warum RemotePC gewählt wurde

I was going to be away from home for a couple of months and required access to my home PC. GoToMyPC I had used in the past, but it was suppied by my business.

Gründe für den Wechsel zu RemotePC

Seemed to have all the features and speed I was looking for.

Vorteile

What i like about the software is the availability is has, you are technically able to do anything you have to be able to do in a remote session to be able to work normally in a remote session like; printing, file transfer and the fact you are able to launch certain apps only through RDP Connector.

Nachteile

What i currently do not like about RemotePC is the lack of support for people in the EU region and the number of issues we have run into. The support for people in the EU region is slim to none, the chat support is great, but they are only 1st line and are not able to perform any actual support actions other than tell you where you can get help, help you with FAQ and check the status on your support tickets. The actual support (via email and phone) is poor. We have only an hour a day where we can get proper support via phone and even then, we usually end up getting forwarded and told to wait a few business days before an issue can be resolved and that we should check our email through the week. This has cost us a lot of time and because of this we have not been able to finish the work for a client for nearly a month now. The email replies are a lot of time very minimal and sometimes we dont even get a response back for days or at all, we ask support again and get told to wait a few more days and give the team some more time. As an IT provider this is unacceptable and can cause for a loss of clients, this also causes for a company to look into other alternatives to this product. Therefore, my biggest suggestion for RemotePC is a support line for Europe or a general 5 day 24 hours a day call line.

In Betracht gezogene Alternativen

Splashtop

Warum RemotePC gewählt wurde

Mainly the price of the product, splashtop is a lot more expensive than RemotePC.

Zuvor genutzte Software

Splashtop

Gründe für den Wechsel zu RemotePC

We ended up choosing RemotePC because the trial we did felt good and had all the actions we needed to supply this program to our clients. But because of the number of issues we have been having we are now in doubt of said decision again.

Vorteile

The program has extremely easy setup and onboarding. I’m now in full control of my tech stack without the need to lug laptops all over creation.

Nachteile

I wish the pricing was a bit more incremental. I’d really like to manage a few more devices but not as many as the next pricing tier.

In Betracht gezogene Alternativen

AnyDesk

Warum RemotePC gewählt wurde

MS felt clunky and often failed to feel intuitive. RemotePC is like being “in the room”

Zuvor genutzte Software

Windows 10

Gründe für den Wechsel zu RemotePC

Pricing and the personal recommendations of colleagues

Vorteile

Compared to other options on the market RemotePC is among the most cost effective (even if you dont get a promo price) offering the most bang for your buck with its features.

Nachteile

Sometimes not as fluid as anydesk or teamviewer but tolerable.

In Betracht gezogene Alternativen

AnyDesk

Warum RemotePC gewählt wurde

Too expensive and free version was limiting usage time

Zuvor genutzte Software

AnyDesk

Gründe für den Wechsel zu RemotePC

Cost effectiveness and similar features

Vorteile

Very useful for remote access and remote support

Nachteile

It is just laggy sometimes when it takes more time to use

Vorteile

It offers convenience, flexibility, and efficiency. It has allowed our team to access our office computers from anywhere, and it has allowed the whole team to collaborate in real-time, enhancing productivity at 100% and reducing downtime.

Nachteile

Nothing really so far it has been a great experience, we were using TeamViewer and Remote PC is much better, and it has become our application of choice for remote access.

Vorteile

Best remote softare i have found to use with AR glasses and Beam Pro (Xreal). IT works with the bt input device so well. Highly recommend if you are using Xreal beam pro. I am using it on a mac which was hard to get other programs to work well with

Nachteile

not a huge fan of needing to create a login but it does make it essier

Vorteile

I liked how software is smooth and fast.

Nachteile

I didn’t like anything, I found software is amazing

Vorteile

It is great! I am able to work from home!

Nachteile

I don't have anything bad to say about the product.

Vorteile

Software easy to install, link to your account on client machines.

Also like how cloud backup is integrated into the web panel, can be easily implemented into your setup.

Access speed more than acceptable for remote access, speed comparative to being on the machine itself!

Nachteile

Only issue/con regarding the software is that client software had to be installed twice on just one computer before being registered on the web panel. Fine after 2nd install, no others gave negative response.

Will not call this a RemotePC issue, as some settings were changed on the computer between 1st and 2nd install that may have been root cause...

In Betracht gezogene Alternativen

Splashtop

Warum RemotePC gewählt wurde

Price.

Zuvor genutzte Software

Splashtop

Gründe für den Wechsel zu RemotePC

Price was the main reason; even with first year intro AND yearly fee afterwards, it is still a very acceptable fee yearly, in comparison to competing services (including the one I migrated from).

Vorteile

Remote access, unattended access, and the ability to move files easily have all been game changers for our small agency. It was really easy to deploy across all of our computers and it has made it a breeze to be able to log in, move files, provide real time support, and ensure that our machines are as functional and safe as possible. We had previously been using an alternative that cost more and did not deliver as good of service without some limitations. We've been super happy with the switch and aren't planning to return to our prior program.

Nachteile

Overall, we have been really pleased with the product and haven't found the features that we use to be lacking. However, we are a really small organization with simpler needs and I can see that larger organizations with more complex needs may find the overall product to be a bit simple for their needs.

Vorteile

It is solid, affordable, they are a decent organization.

Nachteile

Sometimes it seems hard for my clients to use, but I'm going to figure that out.

Vorteile

After spending a year with a competitor, I loved that the switch to RemotePC was painless, quick and provided all the same functionality at a fraction of the cost with added Backup Options that are also easy to deploy and use. Something the competitor had but was not very clear on regarding the pricing. RemotePC was very direct and upfront on what you got for what you paid.

Nachteile

I have yet found something I did not like. Maybe not learning of RemotePC a year prior when I first paid for the competitor.

Vorteile

We were pleasantly surprised on how easy it was to deploy this software to all of our users when we had to switch to a remotely operated work environment. Even people who weren't pro computer users, were able to easily login and start controlling their work PCs at home.

Nachteile

If there was a drawback, I would say the speed, but this is the problem with all remote desktop softwares. With RemotePC, you can at lease control it in a way so that you can slightly reduce the visual quality if you need the boost of speed.

Vorteile

Remote PC appeared to have benefit to our organization and I decided to give it a try. I have only employed it for a few days. My first connect was eventually successful with the help of help desk chat. The presentation of the remote screen, Mac as remote and PC as host, was clear, responsive and uncluttered. I can see it will take a while and some more coaching to fully understand and operate. I am up for that. It has been a good beginning.

Nachteile

I am an experienced PC user, but it will take watching videos, reading FAQs and coaching from the Help Desk to be fully up and running. It's not entirely intuitive.

In Betracht gezogene Alternativen

AnyDesk

Warum RemotePC gewählt wurde

Yes. We went from free on the old platform (too many restrictions), and to paid for Remote PC. I think it will be well worth it.

Gründe für den Wechsel zu RemotePC

It just seemed right, and the cost was reasonable. As a non-profit we need to operate frugally.

Vorteile

The feature that is most impactful? - I am the Admin (for RemotePC) and a user for my small company of 12. The most impactful feature is the "File Transfer" functionality of RemotePC. We are used to another remote software package and find that "RemotePC" has a better integrated (and more intuitive) design to transfer files back and forth between PC.

Nachteile

Features you feel are missing or could be improved? - I am a new user for RemotePC (only a few months if that of user ability). We are rolling this software out in my company slowly and currently have a total of 3 users operating RemotePC. The 2 users and myself are all experiencing the same issue that it seems to be difficult to connect to the remote computers after they have (gone to sleep? or after about 10 minutes after being logged out of the computers). If the "Classic" option is chosen in a RemotePC session there does not seem to be an issue, however if the "Performance" option is chosen in a RemotePC session the 'connecting' never seems to be established. If you choose the "Classic" option then establish a connection, disconnect and then establish a connection using the "Performance" option this seems to work. As a nice to have (we cannot seems to find this option available), it would be nice to have an option within the software to have a timed session or the ability (for security reasons) to disconnect the session after the time has expired or if the non-remote computer has gone to sleep or a screen-saver has kicked in. The screen resolution of the connection in RemotePC seems to change when the remote computer is logged out back to the Windows 11 login screen. This is happening only on 2 remote computers right now.

Vorteile

Great price. Works well. Has two modes: Unattended and Attended Access. (The latter is perfect for remote support professionals.) From a trusted company.

Nachteile

Better documentation or user interface needed. Two examples: First, when an entry-level user wants to enable a second person to access his PC, the software should explain that the PC user must upgrade to a Soho account. This would not only reduce confusion but should also result in more upgrades. Second, the software should do a better job of explaining what the software does in Unattended Mode. RemotePC is basically two programs in one: Unattended Access, for someone who wants to access his own PC, and Attended Access, for someone who wants other to help other people.

Vorteile

It is a great tool to work with. Great features are easily accessible and usable. It works great for me even during a slow internet connection. Apart from remote access, it can also be used to transfer huge files.

Nachteile

User interface can be improved a bit. Also, prices can be made more affordable looking at the highly competitive market.

Vorteile

I use remote desktop for support and for remote work when I'm away from the office. It is easy to use and it is a great value.

Nachteile

I don't have any negatives to discuss so far.

In Betracht gezogene Alternativen

Splashtop

Warum RemotePC gewählt wurde

Price and ease of use.

Vorteile

RemotePC is like a service I used more than 20 years ago and is about the same price for one person. I wanted a service that I could use with a web browser when I was at a motel provided computer or at the homes of friends or family. My current webmail site for my domain name is very bad-long story. And yet I need my email because multiple doctors are sending me many links to go to portals for instructions and these are very time sensitive at this point. Putting an App on someone else's computer won't work. The Lite connection is such a blessing. Nothing like working with your own email program and having access to your files, even your browsing history. I am relieved. I love it.

Nachteile

The Mac mouse doesn't work well with the Lite connection. Non Mac mice work fine. Maybe my daughter's Mac is just too old, but I can't get the application for connection to open. Happy to just use Lite on the Mac.

In Betracht gezogene Alternativen

Splashtop

Gründe für den Wechsel zu RemotePC

Web Browser access and price.

Vorteile

The east access is excellent and everything is very straightforward.

Nachteile

The UI needs an update. Although it is pretty clear what the buttons do, they are a bit outdated.

In Betracht gezogene Alternativen

Remote Desktop Manager, Splashtop, Zoho Desk und Pulseway

Warum RemotePC gewählt wurde

Price and tools available

Gründe für den Wechsel zu RemotePC

Price and tools available

Vorteile

Love the ease of use as well as value for money! Very reasonably priced compared to the other options available.

Nachteile

Sometimes we have issues getting a larger screen to appear on our view but I believe that's more with the monitors we are using and not the actual software issue

Vorteile

No matter where I am, I can access my work computer and the files on there. I can even print on the work printer while I'm somewhere else. Lets me work with my team while not in the office!

Nachteile

There are times when the software lags a little bit, but I think that's more due to internet problems, and not the software itself. Save time, transfer the file you need to use to your laptop and don't rely on the internet.

In Betracht gezogene Alternativen

Remote Desktop Manager