Benchmark Email Erfahrungen

Vorteile

I loved the ability to design newsletters and email them directly to my subscribers. They have many different templates for you to choose from. The ease of use made my actual "writing time" for a newsletter minimal.

Nachteile

I used Benchmark when I first started in online business. It was very easy to use and the price was in my comfort zone. I then tried to set up a couple of "funnels" and could not do so (this was a couple of years ago - so time may have changed). I contacted Customer Support and was informed that the system I was trying to put in place was not available through Benchmark, that they were only for emailing directly. Unfortunately, I had to close my account and move on to a competitor that did allow me to build out my funnels for online marketing.

Vorteile

This platform is very user-friendly. It doesn't take much effort to get up to speed on how to use it, and there are many email templates to choose from so you don't always have to create something from scratch! I think it's good value for the money, and the support team has been very helpful in my experience.

Nachteile

There ares some features where I feel limited. I am not too experienced with softwares like this, so I don't know what's available....but I really wish there was a pop-up feature, where users could click on a button and it would connect to their email to forward a newsletter for example. I also have experienced some deliverability issues and have not been 100% satisfied with the response. I think with this and being a new user, it takes time to learn and develop the best strategy.

In Betracht gezogene Alternativen

Typeform und Mailchimp

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I also use type form, but I don't use it for email. I have considered Mailchimp because it seems to be widely used (I see its logo often on emails/newsletters). I chose Benchmark because I like the look & feel of the website and some of the design elements.

Vorteile

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

Nachteile

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

Vorteile

En su momento cuando recién la utilizamos era útil, pero al día de hoy con tantas otras plataformas con mas funcionalidades, no vale la pena. Han subido ahora mas sus precios.

Nachteile

La poca funcionalidad y sincronizacion con otras plataformas. La atencion al cliente es pobre, no te brindan soluciones a problemas, solo te niegan la ayuda. Ademas que me cobraron un año entero (mas caro sin avisar) y cuando me queje 20 días despues (antes del mes) no me quisieron reembolsar el dinero. $321 al agua, cuando ya no usamos la plataforma.

Vorteile

Email marketing consists of many different functions. These include setting up segments, measuring open and click thru rates and pausing delivery. It's also extremely cost-effective if it can create landing pages and is easy to use. Programming knowledge is not required to use these functions, workshops are held for this purpose. This app provides easy-to-use email software with a reasonable price. Even if you don't know how to use it, you can still create attractive emails with intuitive operations. The app makes it simple to view information like the open rate

Nachteile

Even though it currently has limited functionality, it would be great if the EMA tool was more than just a mailing list. I hope it eventually becomes the best tool that's more than just a middle-of-the-road tool like MA.

In Betracht gezogene Alternativen

Zoho Mail

Warum Benchmark Email gewählt wurde

HTML emails through this system is possible without any domain knowledge. Additionally, many people report higher open rates for their newsletters since using Benchmark Email.

Zuvor genutzte Software

Mailchimp

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By comparison to the man-hours spent preparing mail for delivery by the USPS, two-thirds fewer man-hours are required. Touching links for post-delivery reports is easy, and these reports can be quickly viewed. This speeds up the process for people clicking on links as they approach.

Vorteile

Unlike other email programs, benchmark allows me to send as many emails as I need without having to pay extra. I think benchmark is one of the only platforms that allows me to pay on the basis of the number of records and add the number of emails that I send.

Nachteile

Sometimes there is massive delays in receiving test emails.

In Betracht gezogene Alternativen

Mailchimp

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Because they charge you by the number of emails that you send. benchmark does not do that.

Vorteile

I like that Benchmark is clean looking and easy to navigate. You can create an email in no time.
I like the email templates.

Nachteile

I don't like that I have to create a segment to email a few people in my list.
Also my current website doesn't integrate with Benchmark to save emails. They said they were working on that feature, however. So not Benchmark issue.

In Betracht gezogene Alternativen

Constant Contact und MailerLite

Warum Benchmark Email gewählt wurde

MailChimp isn't easy to use and has virtually no customer service. I'm a yoga instructor, not an IT specialist

Zuvor genutzte Software

Mailchimp

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No fuss interfaces and easy to use for my small business. Plus I was connected with a very helpful sales rep

Vorteile

Ease of use. Nice design, Makes it easy to track performance

Nachteile

I have sent the first email yesterday. Out of 409 people, only 75 have viewed the mail so far. No one registered online yet.

One concern is that emails go to promotion or to junk.

Another, is that marketing for your software is misleading. Is started with the free plan thinking that I can upload up to 2400 contacts and email them. The free plan did not work properly, I was allowed to email 250 persons a month, and I wasnt allowed to upload the contact list because your check found out that I have more than 5% invalid emails ( I believe this is a policy to force upgrading to pro, which we were going to do after testing the performance of benchmark).

In Betracht gezogene Alternativen

Mailchimp

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My friends at my other job use benchmark so I would be able to ask them questions. Also it was stated that we are allowed to send 2400 email on Free Plan, I was surprised yesterday that I am only allowed 250 a month. And I had issues uploading the contact list which required that I purchase the pro vrsion.

Vorteile

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

Nachteile

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Vorteile

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

Nachteile

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

Vorteile

The main feature to highlight is the price (what they provide for that excellent price is hard to match for many other competing companies) and its excellent function of being able to send thousands of emails per day to my lists, without thinking that they will charge me extras or that my emails will end.

Nachteile

It will sound strange, but in more than 5 years of using this Benchmark Email platform, we have never had problems of any kind, they have always served us excellently, they have always offered us improvements at unbeatable prices and we have never had problems.

In Betracht gezogene Alternativen

Zoho Mail und Mailchimp

Warum Benchmark Email gewählt wurde

The main issue was the price.

Zuvor genutzte Software

Mailchimp

Vorteile

Creating and using lists is very easy, especially with the new upgrades! Adding contacts to lists works well with various options. I tend to upload excel files to make new lists, very easy within Benchmark.

I do like that it's easy to merge lists -- and that the software only accepts one contact (if that contact is already on the merge to list).

Somewhat easy to use when creating emails -- selecting blocks and design [but the source code isn't as easy to decipher and use (my commands do not seem to "take").] Using attachments and links and media is pretty easy as well.

The reports (opens, click thrus etc) are very good! [However with the new interface, it's not as easy to back-track to the original Email Report (I find myself having to choose again from the report list).]

Nachteile

I don't really like that I can't "re-send" emails on my own schedule (not have to wait 1 week after last send).

Also, emails from Benchmark DO get caught up in Junk Spam Trash Promotions folders of recipients and we do need to remind them (often) to check for their email.

Also, when "copying" an email to use and re-name as a new email, I do not like that the software selects the "old" contact list to also mail to -- I've mistakenly sent emails to old contact lists and that was not a good thing in my situation.

Vorteile

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

Nachteile

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors.
Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Vorteile

I liked using this email marketing software when I was just getting started. It had a free and cheap first tier account. I used the forms to integrate onto my website. I also sent out weekly emails to my list. I also used some of the "light" email automations.

Nachteile

In order to use more complex email automations, you have to switch over to a paid tier.

Vorteile

Benchmark is easy to use. Easy to set up. Good for very simple customer outreach, i.e a storefront that collects emails and wants to alert customers to sales.

Nachteile

Very limited feature set. Not standard at this point.

Vorteile

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one!
I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Nachteile

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Vorteile

The software is easy to use and offers a variety of layouts.

Nachteile

Over the past 12 months or so, Benchmark has removed several internal functions. No communication about the changes was shared and we did not find out until we had to contact customer service. Each time we were told that Benchmark now recommends third-party add-ins.

Vorteile

Easy to use and very practical, code, 3th parts options, partnert programs

Nachteile

Sometimes emails go to spam and reports dont show exactly what happened

In Betracht gezogene Alternativen

Mailchimp

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Price and technical support

Vorteile

Very easy to use.As you don't require a trained staff to work on benchmark.

Nachteile

More templates to be included. As for travels there are very few. You must include new templates in every 2/3 months. So that we dont use the same templates again and again. Also templates options for Indian Festivals.

Vorteile

- accurate statistics
- easy to use
- flexible design (emails looks good on any screen/device)

Nachteile

- price is too high
- pretty slow support
- it is hard to adjust scheduled emails considering all available settings (especially time zones)

Vorteile

Is easy to use, and have a good team of client support.

Nachteile

The editor should be easy adjust to the client design, and i would like to know how to use all the tools but the informations or videos are in english and it will be good to have it in my own language.

Vorteile

Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats

Nachteile

Not at all suitable for heavy automation no form for opt out like mail chimp offer

Vorteile

What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it. This is very helpful to someone when you're first starting out, as an independent self-published author you need something that can send a lead magnet/free gift to get people to sign up to your email list, a lot of the other email list providers don't allow for the auto-responder aspect unless you use a paid version of their software.

Nachteile

As of yet, I can honestly say I haven't found anything difficult with using Benchmark or that there's anything missing or needs to be improved on. It's hard to complain about the free email account when you're starting out.

Vorteile

Ease of use ... pro-active helpdesk
This has been reason that we have been using the platform for so many years

Nachteile

There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark.

All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us.

Vorteile

It has a drag and drop email design which makes it really easy to use. It is also possible to send out automated emails and personalized emails to help drive revenue. Their customer relations is also really impressive

Nachteile

Everything works perfectly in my opinion. There is virtually nothing to dislike