Customer Success Tools

inSided ist eine cloudbasierte Community-Plattform, die zur Verbesserung der Kundenbetreuungs- und Konversionsraten entwickelt wurde. Potenzielle Kunden haben viele Fragen, bevor sie sich für ein Produkt entscheiden und suchen... Mehr erfahren

Die herausragende Kollaborations- und Projektmanagementplattform monday.com hilft Teams bei der gemeinsamen effizienten Planung und Durchführung komplexer Projekte für eine termingerechte Lieferung von Ergebnissen. Das Team- und... Mehr erfahren

Elevio ist eine Self-Service-Plattform für Support und Kundenbildung, mit der Nutzer eine Wissensbasis erstellen und verwalten können. Die Plattform bietet integrierte Content-Management-Tools, und Nutzer können auch... Mehr erfahren

Zoho Desk ist eine cloudbasierte Helpdesk-Lösung von Zoho Corporation, die Unternehmen jeder Größe bedient. Zu den wichtigsten Funktionen gehören die Verwaltung von Kundenbetreuungstickets, ein Kundenbetreuungsportal, die... Mehr erfahren

HubSpot Service Hub ist eine cloudbasierte Kundenservice-Plattform, die für kleine bis große Unternehmen entwickelt wurde, um Kontakte, Anfragen, Geschäfte, Terminpläne und vieles mehr zu verwalten. Zu den Hauptfunktionen gehören... Mehr erfahren

Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For... Mehr erfahren

Bitrix24 ist eine Client-Management-Lösung, die Unternehmen eine Plattform zur Organisation und Verfolgung von Interaktionen mit potenziellen oder bestehenden Kunden und Partnern bietet. Mit der Software können Nutzer... Mehr erfahren

LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und... Mehr erfahren

Agile CRM ist eine cloudbasierte CRM-Lösung für kleine und mittlere Unternehmen. Sie bietet Kontaktverwaltung, Telefonie-Tools, Terminplanung, Marketingautomatisierung, Projektmanagement, einen Zielseiten-Ersteller und... Mehr erfahren

Vivantio ist eine Service-Management-Lösung, mit der Nutzer individuelle Prozesse erstellen können, die auf interne Unternehmensabläufe abgestimmt sind. Zu den wichtigsten Funktionen der Lösung gehören Dashboards, Diagramme und... Mehr erfahren

EngageBay ist eine integrierte Marketing-, Vertriebs-, Support- und CRM-Lösung, die kleinen und mittleren Unternehmen dabei helfen soll, Website-Besuchende zu akquirieren, zu binden und in Kunden zu konvertieren. Die... Mehr erfahren

Tribe ist eine cloudbasierte Community-Plattform-Lösung für Online-Communitys aller Größen. Zu den wichtigsten Funktionen gehören die vollständige Anpassung, integrierbare Widgets, modernes Design, umfassende API, Gamification,... Mehr erfahren

Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract renewals, product adoption and more. The platform... Mehr erfahren

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... Mehr erfahren

Channels ist eine Lösung für den Kundenservice von Callcentern und Erfolgsteams, die Tools wie Channel-Management, Live-Chat, Anrufmanagement, E-Commerce-Integration, Kontaktverlauf und mehr bietet. Mit Channels können Nutzer... Mehr erfahren

LiveCaller ist eine Live-Chat-Lösung, die Unternehmen hilft, mit Kunden über Anrufe, Nachrichten, Drittanbieter-Tools und Co-Browsing-Funktionen in Kontakt zu treten und mit ihnen zu kommunizieren. Agenten können aufgezeichnete... Mehr erfahren

Zendesk ist eine cloudbasierte Helpdesk-Management-Lösung, die anpassbare Tools zur Erstellung eines Kundenserviceportals, einer Wissensdatenbank und von Online-Communitys bietet. Die Lösung bietet ein anpassbares... Mehr erfahren

Pipefy is an onboarding software that helps HR teams reduce the need for data entry and manual processes. This solution helps teams automate activities such as collecting new employee information, sending welcome emails, updating... Mehr erfahren

Front ist ein cloudbasiertes Kollaborationstool für kleine und mittlere Unternehmen. Front konsolidiert verschiedene Kommunikationskanäle wie E-Mail-Konten, Facebook und Twitter und hilft den Nutzern, Kommunikationsabläufe zu... Mehr erfahren

SalesforceIQ is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include sales automation and a customer interaction... Mehr erfahren

Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key... Mehr erfahren

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration,... Mehr erfahren

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... Mehr erfahren

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the... Mehr erfahren

LearnUpon LMS helps organizations unlock the power of learning by unifying, coordinating, and streamlining training delivery to their entire network - employees, partners and customers. Businesses use LearnUpon’s cloud-based... Mehr erfahren

Thought Industries offers a cloud-based customer training platform designed to suit the needs of business across multiple industries including software, manufacturing, professional training, continued education, continued medical... Mehr erfahren

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights... Mehr erfahren

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge... Mehr erfahren

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... Mehr erfahren

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users... Mehr erfahren

Liveoak is a collaboration management solution that helps banks and financial institutions offer products/services to customers and manage operations related to documents signing, data verification, agreement creation and more.... Mehr erfahren

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes. 3CLogic is able to manage internal and... Mehr erfahren

Bolstra is a cloud-based customer success platform, which helps businesses retain customers, gain revenue and manage churn rate by identifying opportunities and market trends. Features include activity feed, customer accounts,... Mehr erfahren

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to... Mehr erfahren

Planhat is a customer success solution that helps businesses use configurable workflows to streamline the entire customer management lifecycle, from onboarding to reviews and renewals. The task management functionality enables... Mehr erfahren

ProfitWell is a churn management solution designed to help businesses improve conversion rates and automate churn reduction using a white-labeled platform. Supervisors can leverage multiple data points to gain an overview of... Mehr erfahren

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate... Mehr erfahren

Rindle is a cloud-based project management solution for small and midsize businesses that allows users to automate project workflows, distribute and assign tasks to team members and follow progress. Rindle organizes tasks,... Mehr erfahren

TaskRay by Bracket Labs is a cloud-based project management and customer onboarding solution for Salesforce. The software being a native Salesforce app, enables businesses of all sizes to manage, support and track business... Mehr erfahren

Skilljar's LMS software helps companies onboard and educate their customers and partners at scale. Its purpose is to drive better business outcomes through learning. Unlike most LMS providers, who are focused on internal training... Mehr erfahren

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG,... Mehr erfahren

PeerBoard ist eine Plug-and-play-Community-Lösung, mit der Gruppen, Clubs, Start-ups, Marktplätze und Unternehmen Diskussionsforen erstellen können, um die Kommunikation zwischen Mitgliedern, Kunden und Kollegen zu erleichtern.... Mehr erfahren

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's... Mehr erfahren

Salesmachine is a customer success software that helps businesses streamline operations related to trial qualification, onboarding, workflow automation and more on a centralized platform. The customer lifecycle management module... Mehr erfahren

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... Mehr erfahren

Freshsuccess is a customer success platform that helps businesses streamline operations related to customer account health tracking, client segmentation, workflow configuration and more on a centralized platform. It enables... Mehr erfahren

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... Mehr erfahren

Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customers Amity allows users to automate tasks that don’t... Mehr erfahren

VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and... Mehr erfahren

Kilterly is a cloud-based customer experience solution catering to businesses of all sizes. The solution enables marketing managers to run customer retention and onboarding campaigns, track retention rate, create to-do lists,... Mehr erfahren

Strikedeck is a cloud-based customer relationship management solution (CRM) that helps businesses manage communication, data, operations and more. The platform includes a 360-degree customer success dashboard, which enables... Mehr erfahren

nixi1 is a cloud-based chat management solution, which helps small businesses, contact centers and travel agencies streamline communication across multiple channels including WhatsApp, Facebook Messenger, SMS and Telegram.... Mehr erfahren

UserIQ is a customer success platform designed to help businesses of all sizes capture customer feedback, reduce churn rates and create audience segments based on behavior. The application allows organizations to send NPS surveys... Mehr erfahren

We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a... Mehr erfahren

CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the... Mehr erfahren

Kapta Systems offers a cloud-based performance management solution for smaller companies that includes tools for performance reviews, goal management and coaching. Kapta Performance Management Systems allows users to manage the... Mehr erfahren

Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling opportunities and reduce customer churns. The application enables administrators to create customer segments, track... Mehr erfahren

DeepTone Insights Anywhere is a web-based speech analytics SDK designed to help businesses detect speech, gender and language to gain insights into various metrics in human speech. Key features include audio capture, voice... Mehr erfahren

ServeSmart is a cloud-based customer relationship management (CRM) solution specializing in customer engagement. It helps users to record customer history and information and track employee performance based on customer... Mehr erfahren

TASKBOSS enables businesses to design projects in a visual project plan according to the WBS principle and move tasks and sub-projects on the project plan and assign them to freely creatable phases and branches of your projects.... Mehr erfahren