Kundenzufriedenheit Software

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Unified VoC analytics help B2C... Mehr erfahren

Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management... Mehr erfahren

Die herausragende Kollaborations- und Projektmanagementplattform monday.com hilft Teams bei der gemeinsamen effizienten Planung und Durchführung komplexer Projekte für eine termingerechte Lieferung von Ergebnissen. Das Team- und... Mehr erfahren

SurveyLegend ist eine cloudbasierte Umfrage-Lösung für Privatpersonen und Unternehmen jeder Größe. Die Lösung ermöglicht es den Nutzern, mobilfreundliche Umfragen zu erstellen, Fragebögen zu verwalten, Fragen anzupassen und... Mehr erfahren

SurveySparrow ist eine cloudbasierte Kundenerlebnislösung, mit der Unternehmen jeder Größe ansprechende Kundenbefragungen erstellen können. Die Lösung verfügt über ein zentrales Dashboard, mit dem Nutzer Kontakte importieren und... Mehr erfahren

SurveyMonkey Enterprise ist eine 360-Grad-Feedback-Lösung, die Unternehmen unter anderem in den Bereichen Bildung, Gesundheitswesen oder IT bei der Durchführung von Feedback-Umfragen unterstützt. Die DSGVO- und HIPAA-konforme... Mehr erfahren

Qualtrics CustomerXM ist ein cloudbasiertes System zur Verwaltung von Kundenerlebnissen, das kleinen bis großen Unternehmen hilft, Kundeninteraktionen zu überwachen und das Kaufverhalten zu prognostizieren. Zu den Hauptfunktionen... Mehr erfahren

Elevio ist eine Self-Service-Plattform für Support und Kundenbildung, mit der Nutzer eine Wissensbasis erstellen und verwalten können. Die Plattform bietet integrierte Content-Management-Tools, und Nutzer können auch... Mehr erfahren

Helpdesk ist eine cloudbasierte Ticketing-Software, mit der kleine bis große Unternehmen Kundenbetreuungsdienste anbieten können. Die Plattform ermöglicht es Nutzern, die Kundenkommunikation, Abfragen, Tickets, Feedbacks und... Mehr erfahren

LiveAgent ist eine Online-Live-Chat-Plattform für E-Commerce-Unternehmen auf kleiner und mittlerer Ebene. Die Plattform bietet eine Live-Chat-Anwendung, Ticketverwaltung, Online-Self-Service-Portale sowie Änderungs- und... Mehr erfahren

Hotjar is a cloud-based customer experience management platform designed to help small to large businesses track and analyze visitor's click, tap or scrolling actions across the website using heatmaps. Marketing professionals can... Mehr erfahren

Nicereply is a customer experience management platform used to measure Customer Satisfaction, Customer Effort Score (CES) and Net Promoter Score (NPS). The platform helps businesses solve various problems such as fewer customer... Mehr erfahren

Vivantio ist eine Service-Management-Lösung, mit der Nutzer individuelle Prozesse erstellen können, die auf interne Unternehmensabläufe abgestimmt sind. Zu den wichtigsten Funktionen der Lösung gehören Dashboards, Diagramme und... Mehr erfahren

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients'... Mehr erfahren

Startquestion ist eine professionelle Umfragesoftware, die Unternehmen jeder Größe, Freiberuflern, gemeinnützigen Organisationen, Bildungseinrichtungen und mehr dabei hilft, Online-Fragebögen für die Erforschung von Angestellten,... Mehr erfahren

Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract renewals, product adoption and more. The platform... Mehr erfahren

Froged is a customer success solution designed to help businesses manage processes related to behavior tracking, live chat, email marketing campaigns, and more to improve clients' experience with the brand. CS agents can send... Mehr erfahren

Canny ist eine Feedback-Management-Plattform, die Unternehmen dabei unterstützt, Erkenntnisse von Kunden und Kontoinhabern zu sammeln und zu analysieren, Roadmaps zu planen und Produktaktualisierungen bekanntzugeben.... Mehr erfahren

Zonka Feedback bietet Feedback-Formulare und Umfragen zur Kundenzufriedenheit in verschiedenen Formaten, z. B. für die Verwendung auf einem Tablet oder an einem Kiosk. Wurde für Unternehmen zur Datenerfassung und -analyse... Mehr erfahren

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties... Mehr erfahren

Refiner is a cloud-based survey management solution that enables businesses to streamline processes related to data collection, customer engagement, feedback monitoring and more. Professionals can utilize the platform to launch... Mehr erfahren

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can... Mehr erfahren

Zendesk ist eine cloudbasierte Helpdesk-Management-Lösung, die anpassbare Tools zur Erstellung eines Kundenserviceportals, einer Wissensdatenbank und von Online-Communitys bietet. Die Lösung bietet ein anpassbares... Mehr erfahren

Userlike ist eine cloudbasierte Live-Chat-Lösung, die in bestehende Websites integriert werden kann und die Echtzeit-Kommunikation zwischen Kunden, Mitarbeitenden und internen Teammitgliedern ermöglicht. Das Tool bietet... Mehr erfahren

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules... Mehr erfahren

Typeform is a cloud-based survey management solution designed for companies of all sizes. It offers survey design, configuration, distribution and analytics within a suite. Typeform features survey design, where users can... Mehr erfahren

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. Podium’s platform consolidates customer... Mehr erfahren

Alchemer (Formerly SurveyGizmo) is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features... Mehr erfahren

Yotpo ist eine cloudbasierte Content-Marketing-Plattform für E-Commerce-Unternehmen, mit der Nutzer nutzergenerierte Inhalte sammeln und den Inhalt zum Aufbau einer Marke und zur Verwaltung der Kundenerfahrung nutzen können.... Mehr erfahren

Pipefy is an onboarding software that helps HR teams reduce the need for data entry and manual processes. This solution helps teams automate activities such as collecting new employee information, sending welcome emails, updating... Mehr erfahren

Grade.us ist eine cloudbasierte Lösung für das Review- und Reputationsmanagement, die für Unternehmen jeder Größe entwickelt wurde. Die Plattform bietet Feedbacksammlung, Multi-Channel-Management und Kampagnenmanagement in... Mehr erfahren

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online... Mehr erfahren

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all... Mehr erfahren

Weave is a comprehensive software solution that includes a web-based phone system, a two-way texting function, customer insights, payment processing, plus more. This solution was built to help businesses with customer... Mehr erfahren

CheckMarket ist ein cloudbasiertes Umfragetool, das sich an kleine, mittlere und große Unternehmen sowie Regierungsbehörden richtet. Zu den wichtigsten Funktionen gehören die Erstellung von Umfragen, das... Mehr erfahren

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys... Mehr erfahren

GetMoreReviews is a cloud-based reputation management solution that helps businesses of all sizes manage and generate reviews of the customers across the web. It allows users to maintain brand value by receiving alerts on... Mehr erfahren

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review... Mehr erfahren

123FormBuilder is a cloud-based web form builder that enables businesses of all sizes to create surveys, forms, quizzes and polls. The platform comprises templates for job applications, donations, event registration, online... Mehr erfahren

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Designed to provide exceptional experiences for your customers and employees, it deploys quickly, is intuitive to use,... Mehr erfahren

Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a... Mehr erfahren

NiceJob is a cloud-based reputation management solution that helps organizations manage reviews, referrals and sales. Key features include emailed review invitations, review reminders, reputation monitoring, website integration,... Mehr erfahren

SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with... Mehr erfahren

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within... Mehr erfahren

Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net... Mehr erfahren

QuickTapSurvey is cloud-based survey application. The solution comes with features such as an online survey-creation interface, different question types, branding options, mobile forms, survey reports and integrations with... Mehr erfahren

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas... Mehr erfahren

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app... Mehr erfahren

Avaya Aura platform is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced... Mehr erfahren

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge... Mehr erfahren

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management,... Mehr erfahren

SurveyMonkey CX is a Net Promoter Score (NPS) software designed to help businesses create, launch and manage feedback, polls and surveys to measure customer loyalty. The platform enables organizations to designed personalized... Mehr erfahren

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and... Mehr erfahren

SurveyLab is a cloud-based survey solution that caters to businesses of all sizes across various industries. It enables users to build satisfaction surveys, conduct market research and gather employee feedback. SurveyLab offers... Mehr erfahren

involve.me is a user engagement and customer experience platform designed to help digital marketers and e-commerce businesses create personalized interactions across the entire customer journey, from lead acquisition to... Mehr erfahren

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can... Mehr erfahren

Giftbit is a cloud-based solution that helps businesses buy, send and track digital gift card rewards. Managers can assess user behavior and create customizable templates for various email campaigns. Supervisors can manage funds... Mehr erfahren

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both... Mehr erfahren

Spark Chart survey solution gives consultants and leaders a comprehensive cloud-based platform to conduct a full range of surveys. Design and conduct any type of survey project, including employee surveys, customer surveys, Net... Mehr erfahren

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer... Mehr erfahren

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System,... Mehr erfahren

SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk,... Mehr erfahren

Acobot ist eine dialogbasierte KI-Plattform in der Cloud, die intelligente Chatbots für E-Commerce und Online-Händler anbietet, um den Online-Verkauf anzukurbeln. Zusätzlich zur KI hat Acobot außerdem E-Commerce-Funktionen, die... Mehr erfahren

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can... Mehr erfahren

zenloop is a cloud-based customer experience (CX) management platform, which helps businesses improve the retention rate by analyzing the customer's buying journey and collecting feedback through various channels. Features... Mehr erfahren

Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and... Mehr erfahren

Survicate is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in a variety of industries. It offers a variety of ways to collect customer feedback. Survicate feedback can be prompted... Mehr erfahren

Bold360 is a cloud-based live chat platform that allows users to communicate and manage reports online. Bold360’s key features include live chat, messaging, mobile engagement, agent productivity management, AI self-service,... Mehr erfahren

Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up... Mehr erfahren

Beupify is a cloud-based customer experience management platform, which enables businesses to enhance brand identity, improve overall conversion rates and engage with clients using targeted notification widgets. Professionals can... Mehr erfahren

Totango is a cloud-based customer success and retention platform. It enables an enterprise to accelerate customer success, adoption, retention and expansion by managing all post-sales activities. It increases the conversion rate... Mehr erfahren

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all... Mehr erfahren

Keatext is a cloud-based AI-powered customer experience and feedback analytics platform designed for medium and large-sized companies. The robust analytics tool provides clarity on unstructured customer feedback by aggregating... Mehr erfahren

Skilljar's LMS software helps companies onboard and educate their customers and partners at scale. Its purpose is to drive better business outcomes through learning. Unlike most LMS providers, who are focused on internal training... Mehr erfahren

Netigate is a cloud-based feedback management company founded in 2005. Companies can listen to their customers, employees and the market with Netigate’s survey platform to enhance their own processes, products and... Mehr erfahren

Thematic is a text analytics solution that helps enterprises collect and analyze customer feedback from various sources using artificial intelligence (AI) technology. Professionals can utilize the sentiment analysis tool to... Mehr erfahren

Webex Experience Management (formerly known as CloudCherry) is a cloud-based customer relationship management (CRM) that helps brands track and improve customer engagement by mapping customer journeys, collecting omni-channel... Mehr erfahren

Wootric is a cloud-based customer experience and feedback management software that helps measure and enhance client satisfaction. Primarily catering small to large businesses, the platform uses artificial intelligence to provide... Mehr erfahren

ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels.... Mehr erfahren

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's... Mehr erfahren

Salesmachine is a customer success software that helps businesses streamline operations related to trial qualification, onboarding, workflow automation and more on a centralized platform. The customer lifecycle management module... Mehr erfahren

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey... Mehr erfahren

LiaCX is a cloud-based solution designed to help businesses in retail, F&B and hospitality industries manage customer experience across multiple channels. It allows users to engage and gather feedback from customers through... Mehr erfahren

Grab Your Reviews is a reputation management solution that enables businesses to streamline processes related to review collection, social media monitoring and more. Professionals can receive alerts about new reviews, share... Mehr erfahren

Khoros Communities is a community management platform for large enterprises to host and manage peer-to-peer spaces, enabling customers to post queries, search content, and share experiences. The software facilitates brand... Mehr erfahren

Heyday is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer journey—right... Mehr erfahren

SmartKarrot is a product and customer success platform designed to help businesses capture and analyze customer data across multiple systems to gain insight into the entire customer journey, product adoption, engagement and more.... Mehr erfahren

Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel,... Mehr erfahren

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback... Mehr erfahren

Confirmit is a market research platform that gathers essential business data regarding customers, markets and employees and helps businesses to grow. Confirmit’s market research helps businesses increase productivity, reporting... Mehr erfahren

ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage... Mehr erfahren

AirVote allows your restroom users themselves to rate how clean they found the restroom. Rating is done via a single scan of a QR smiley. Smileys are usually located within the restroom unit or stall - that's where the customer... Mehr erfahren

Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer... Mehr erfahren

Kilterly is a cloud-based customer experience solution catering to businesses of all sizes. The solution enables marketing managers to run customer retention and onboarding campaigns, track retention rate, create to-do lists,... Mehr erfahren

SightMill ist eine cloudbasierte Umfragemanagementlösung, die Unternehmen bei der Erstellung und Durchführung von NPS-Umfragen (Net Promoter Score) unterstützt. Nutzer können Umfragen erstellen und an Kunden per SMS, E-Mails oder... Mehr erfahren

StoryTap is a cloud-based video marketing platform that allows businesses to record, manage and distribute customer experience videos of various product and services. The white-labelling capabilities of the platform enable... Mehr erfahren

nixi1 is a cloud-based chat management solution, which helps small businesses, contact centers and travel agencies streamline communication across multiple channels including WhatsApp, Facebook Messenger, SMS and Telegram.... Mehr erfahren

ReviewPro ist eine Reputationsmanagementsoftware, die Hotels und Restaurants dabei unterstützt, anpassbare Umfragen zu verwenden, um Online-Feedback zu sammeln und das Markenerlebnis mit Gästen zu verbessern. Die Lösung enthält... Mehr erfahren

AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based... Mehr erfahren

Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and... Mehr erfahren