ITSM Software (IT-Service-Management)

SysAid ist eine cloudbasierte IT-Service-Management-, Servicedesk- und Helpdesk-Lösung, die Nutzern in Unternehmen aller Größen und Branchen dabei hilft, technologiebezogene Probleme zu lösen. Zu den wichtigsten Funktionen... Mehr erfahren

Freshservice ist eine cloudbasierte IT-Helpdesk- und Dienstleistungs-Management-Lösung, die es Unternehmen ermöglicht, ihren IT-Betrieb zu vereinfachen. Die Lösung bietet Funktionen wie ein Ticketingsystem, ein... Mehr erfahren

TOPdesk ist eine cloudbasierte Lösung für CAFM (Computer Aided Facility Management) und ITSM (IT Service Management), die kleine und mittlere Unternehmen bei der Verwaltung von betrieblichen Arbeitsaufträgen, Wartungsplänen,... Mehr erfahren

NinjaRMM ist eine ITSM-Lösung für kleine und mittlere Unternehmen in den Bereichen Bildung, Gesundheitswesen, Fertigung, IT und mehr. Zu den wichtigsten Funktionen gehören Tools für Netzwerküberwachung und... Mehr erfahren

Vision Helpdesk ist eine cloudbasierte Ticket-Management-Lösung für Unternehmen jeder Größe in mehreren Branchen. Diese Software ermöglicht es Unternehmen, den Ticket-Workflow anhand regelbasierter Kriterien zu... Mehr erfahren

Atera ist eine cloudbasierte End-to-End-IT-Management-Softwarelösung, die sich an kleine bis mittelständische Unternehmen im IT-Bereich richtet. Sie umfasst Funktionen für Zeiterfassung, Ausgabenverfolgung, Abrechnung und... Mehr erfahren

Jira Service Desk ist eine IT-Service-Management-Lösung, die IT- und Serviceteams bei der Verwaltung von Vorfällen, Problemen und Änderungen unterstützt. Die Plattform bietet sowohl cloudbasierte als auch... Mehr erfahren

SolarWinds N-central ist eine IT-Managementlösung, mit der Unternehmen IT-Geräte verwalten und verfolgen können. Die Lösung verfügt über Schlüsselfunktionen wie Patch-Management, Antivirus, Back-up und Disaster Recovery. Die... Mehr erfahren

AssetSonar ist eine cloudbasierte IT-Asset-Management-Lösung, die mit einer automatischen Erkennung ausgestattet ist. Die Software bietet leistungsstarke Verwaltungsmodule, mit denen IT-Unternehmen die Kontrolle über ihr gesamtes... Mehr erfahren

Vizor von Vector Networks ist eine cloudbasierte modulare IT-Management-Plattform, mit der Unternehmen ihre IT- und softwarebezogenen Assets und Dienstleistungen verwalten können. Darüber hinaus hilft es Unternehmen, die... Mehr erfahren

ScriptRunner for Jira ist eine Lösung zur Problemverfolgung, die Unternehmen jeder Größe dabei unterstützt, nutzerdefinierte Workflows zur automatischen Änderung von Problemen und zur Automatisierung von Jira-Aufgaben, E-Mails... Mehr erfahren

Opsgenie ist eine cloudbasierte ITSM-Lösung, die Entwicklungs- und Betriebsteams dabei unterstützt, Strategien für Serviceunterbrechungen zu entwickeln und bei Vorfällen die Kontrolle zu behalten. Das Produkt verfügt über native... Mehr erfahren

Naverisk ist eine Fernüberwachungs- und Verwaltungslösung für Unternehmen jeder Größe. Die Lösung wird von Managed-Services-Anbietern und IT-Experten verwendet. Zu den wichtigsten Funktionen gehören Technologieüberwachung,... Mehr erfahren

Vivantio ist eine Service-Management-Lösung, mit der Nutzer individuelle Prozesse erstellen können, die auf interne Unternehmensabläufe abgestimmt sind. Zu den wichtigsten Funktionen der Lösung gehören Dashboards, Diagramme und... Mehr erfahren

EcholoN ist eine Kundenservicelösung, die es Unternehmen ermöglicht, Prozesse im Zusammenhang mit Support-Tickets, Asset, Konfiguration, Compliance, Kapazität, Änderung, Vorfall, Personalwesen, Vertrag, Wissen, Sicherheit und... Mehr erfahren

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system... Mehr erfahren

Halp ist eine cloudbasierte IT-Service-Desk-Lösung, mit der kleine bis große Unternehmen Mitarbeiteranfragen mit einem internen Ticketsystem lösen können. Die zentralisierte Plattform verfügt über eine Workflow-Engine, mit der... Mehr erfahren

Zendesk ist eine cloudbasierte Helpdesk-Management-Lösung, die anpassbare Tools zur Erstellung eines Kundenserviceportals, einer Wissensdatenbank und von Online-Communitys bietet. Die Lösung bietet ein anpassbares... Mehr erfahren

Freshdesk ist ein Helpdesk-System und eine Lösung, die den Kundenservice für dein Team vereinfacht und dabei hilft, ein ansprechendes Kundenerlebnis zu bieten. Durch die kanalübergreifende Rationalisierung von... Mehr erfahren

EZOfficeInventory ist eine dynamische Softwarelösung für das Asset- und Instandhaltungsmanagement, die auf Unternehmen aller Größen zugeschnitten ist. Die cloudbasierte Software ist nutzerfreundlich und ist von überall und zu... Mehr erfahren

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps... Mehr erfahren

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and... Mehr erfahren

FixMe.IT ist eine Remote-Support-Software, mit der Nutzer sich mit jedem Remote-Computer verbinden können. Sie richtet sich an Nutzer von Einzelhändlern bis hin zu globalen Unternehmen in mehreren Sektoren und Branchen. Zu den... Mehr erfahren

ManageEngine Desktop Central ist eine MDM-Lösung (Mobile Device Management), die Unternehmen dabei unterstützt, Vorgänge unter anderem über Server, Desktops und Smartphones zu automatisieren, zu sichern, zu prüfen, zu... Mehr erfahren

ConnectWise Manage is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup... Mehr erfahren

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and... Mehr erfahren

Kaseya VSA ist eine cloudbasierte IT-Management- und Fernüberwachungslösung für Unternehmen jeder Größe und in verschiedenen Branchen. Sie bietet eine zentrale Konsole für die Verwaltung des IT-Betriebs einschließlich der... Mehr erfahren

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and... Mehr erfahren

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process... Mehr erfahren

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure... Mehr erfahren

xMatters is a cloud-based incident management solution designed to help businesses of all sizes automate identification, prevention and resolution of IT issues. Features include dynamic toolchains, real-time notifications,... Mehr erfahren

Caspio ist eine cloudbasierte Anwendungsentwicklungslösung für Unternehmen jeder Größe. Die Plattform eignet sich für Branchen wie Gesundheitswesen, Medien, Behörden, Bildung, gemeinnützige Organisationen, Beratung, Kirchen... Mehr erfahren

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,... Mehr erfahren

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of... Mehr erfahren

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The... Mehr erfahren

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog.... Mehr erfahren

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media... Mehr erfahren

Autotask PSA is an IT business management platform consisting of a service desk, project management, account management, documentation management, time tracking and billing, contracts, resource management, inventory and... Mehr erfahren

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or... Mehr erfahren

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module... Mehr erfahren

Die MSP-RMM-Lösung (Managed Services Provider, Remote Monitoring and Management) von Solarwinds ist eine cloudbasierte Netzwerkverwaltungslösung, die großen und mittelständischen Unternehmen bei der Verwaltung ihrer... Mehr erfahren

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that allow them to... Mehr erfahren

Panopta is an infrastructure monitoring solution that helps businesses track server, application and network performance across cloud, on-premise and hybrid environments. The built-in incident hub allows team members to identify... Mehr erfahren

ChangeGear is SunView Software’s flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the... Mehr erfahren

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial... Mehr erfahren

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base... Mehr erfahren

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management,... Mehr erfahren

ADManager Plus is a cloud-based active directory (AD) management and reporting solution that helps AD administrators and help desk technicians to handle day-to-day tasks. Key features include user management, group content... Mehr erfahren

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise... Mehr erfahren

Onspring is a cloud-based, no-code software for reporting, analysis, process management, and coordination. Our connected solutions for Governance, Risk & Compliance, ITSM, and Business Operations create efficiencies for your... Mehr erfahren

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known... Mehr erfahren

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport... Mehr erfahren

Agiloft Contract Management Suite is a cloud-based contract management suite suitable for companies of all sizes. It offers workflow automation, budget and forecast reports, a search engine with optical character recognition... Mehr erfahren

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals... Mehr erfahren

SeamlessDesk ist eine cloudbasierte Helpdesk-Lösung, mit der Kunden Tickets erstellen können, um Probleme anzugehen. Zu den wichtigsten Funktionen gehören Zeiterfassung, Ticketmanagement und Verwaltung von... Mehr erfahren

BlueFolder Maintenance Management is a web based software that helps increase equipment uptime, streamline preventive maintenance, eliminate tedious maintenance tasks, and maximize efficiency. BlueFolder Maintenance Management... Mehr erfahren

Motadata ServiceOps is an on-premise network analytics suite that allows users to monitor data from network devices, server instances, virtual machines, cloud deployments, applications, web servers and log analytics in a single... Mehr erfahren

FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to... Mehr erfahren

Better Uptime is a website monitoring solution designed to help businesses track errors or issues, manage incidents and share system status via branded pages with customers. Supervisors can configure notifications based on an... Mehr erfahren

Cloud Service Management, by ServiceAide, is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. Cloud Service Management is used in a... Mehr erfahren

Wix Answers is the next-gen customer support solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all... Mehr erfahren

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge... Mehr erfahren

HarmonyPSA ist eine hybride PSA-Lösung (Professional Services Automation), die cloudbasierten Managed-Services-Anbieter und Softwareunternehmen jeder Größe bei der Verwaltung ihrer Geschäftsabläufe hilft. Die Lösung kann vor... Mehr erfahren

TeamDynamix IT Service Management (ITSM) is a cloud-based and on-premise support solution, which assists public sector, educational and healthcare firms with issue tracking, root cause analysis and asset management. Its key... Mehr erfahren

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all... Mehr erfahren

SummitAI is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SummitAI is... Mehr erfahren

4me is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees... Mehr erfahren

everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integration. everything... Mehr erfahren

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues.... Mehr erfahren

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise... Mehr erfahren

C2 ATOM is an IT service management solution that helps users manage and automate requests, assets and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific... Mehr erfahren

Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one... Mehr erfahren

Designed to protect businesses against the latest threats, ConnectWise Fortify is an advanced cybersecurity solution that enables businesses to detect, mitigate, and remediate threats across endpoints, networks, and servers with... Mehr erfahren

VIRIMA is a cloud-based and on-premise IT asset and service management (ITSM) solution, which helps organizations of all sizes manage hardware, software and services delivered to end-users based on a set of policies or... Mehr erfahren

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through... Mehr erfahren

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and... Mehr erfahren

Ant My ERP is a cloud-based solution that helps businesses across various industry verticals such as IT hardware, services and peripherals, managed print services, security systems like CCTV, medical equipment, fitness equipment,... Mehr erfahren

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for... Mehr erfahren

LANDESK Service Desk is a process-driven service management platform that provides a wide collection of tools for end-to-end problem resolution. Its process management engine lets users build, automate and adapt an organized... Mehr erfahren

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers... Mehr erfahren

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can... Mehr erfahren

ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible... Mehr erfahren

ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality... Mehr erfahren

Creatio Service (formerly bpm'online) is a help desk application suitable for large companies in a variety of industries. Key features include contact management and communication tools, case management, knowledge management,... Mehr erfahren

vFire by Alemba is a cloud-based IT service management solution that helps businesses of all sizes with self-service interface, a forms designer, an integration platform, UX and workflow engine. With vFire, users can automate the... Mehr erfahren

Youzer is a web-based IT and SaaS account management solution that helps businesses automate employee offboarding and onboarding workflows. The platform enables users to handle resources, accounts and security of an... Mehr erfahren

assyst by Axios Systems is an IT services management solution that offers service management, service catalog, self-service, asset management and collaboration within a suite. Its interface makes use of drag-and-drop tools and... Mehr erfahren

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable... Mehr erfahren

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments... Mehr erfahren

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers... Mehr erfahren

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal... Mehr erfahren

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is... Mehr erfahren

Action1 RMM is a cloud-based remote monitoring and management (RMM) solution for MSPs and IT professionals designed to gain complete visibility on the health and security of the managed endpoints, and support their end users from... Mehr erfahren

Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring... Mehr erfahren

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The... Mehr erfahren

Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows... Mehr erfahren

Maestro Intelligence Hub is a cloud-based platform, which helps small to midsize businesses connect, manage and analyze operational processes between frontend and backend applications such as CRM, HR, accounting, ERP, POS,... Mehr erfahren

AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and... Mehr erfahren

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and... Mehr erfahren

Zoho Assist ist eine cloudbasierte Remote-Support-Software, die für Unternehmen jeder Größe entwickelt wurde. Die Lösung ermöglicht es IT-Technikern, Kunden auf der ganzen Welt aus der Ferne zu unterstützen. Zu den wichtigsten... Mehr erfahren